It Manager

MPLT Healthcare... Where Potential Soars, Culture Thrives, and Sales Meets Purpose!

Become a valuable asset to the team by anticipating and exceeding IT Operational needs. Our growing team has a new opportunity for an individual to be responsible for managing MPLT Healthcare's day-to-day IT Operations. This will include a variety of responsibilities across the IT department.

A bit about who we are:

With years of healthcare and physician staffing experience, MPLT Healthcare has the knowledge, resources, and proven industry commitment to help facilities meet the increasing demands of today's rapidly changing healthcare landscape. We specialize in placing highly qualified physicians and advanced practice clinicians in locum, locum-to-perm, and direct hire staff positions. We will always be people helping people as we strive to earn the long-term loyalty of our clients, providers, and employees through our dedication to selfless service, a relentless focus on quality, and a culture of excellence.

Some of our recent accolades include:

• ClearlyRated's 2023 Best of Staffing® Client Diamond Award
• ClearlyRated's 2023 Best of Staffing® Talent Diamond Award
• South Florida Business Journal's 2023 Best Places to Work Honoree
• South Florida Business Journal's 2023 South Florida Temporary Personnel & Staffing Agencies
• South Florida Business Journal’s 2023 Top Private Companies in South Florida
• Staffing Industry Analysts' 2023 Largest Locum Tenens Staffing Firms in the US
• Staffing Industry Analysts' 2023 Largest Healthcare Staffing Firms in the US
• Staffing Industry Analysts' 2023 Fastest Growing Staffing Firms in the US

Why you'll love working here:

As a staffing company, we have the satisfying role of helping connect people with life-changing opportunities and we have fun doing it! Our world-class company culture will offer you the training and support you need to thrive, professional development opportunities to guide you in your career, plenty of team-building fun, as well as highly rewarding incentives for putting in the work.

Now let's get into the IT Manager role:

General Responsibilities

• Oversee the IT support provided by the contracted vendor for MPLT.
• Assist with troubleshooting systems and applications where needed.
• Project Manage IT projects or IT tasks that are part of larger company initiatives.
• Establish IT system requirements for MPLT.
• Provide IT systems training companywide.
• Report the progress and impact of IT efforts to leadership.
• Identify, diagnosis and troubleshoot IT System issues before they impact users or business operations.
• Assist with any other IT operational needs.

Vendor Management

• Develop and maintain vendor relationships.
• Review and approve vendor contracts, quotes, and invoices.
• Meet regularly with key vendors, particularly IT MSP vendor to ensure SLAs and deliverables are being met.
• Escalate critical issues to the appropriate parties for resolutions.

Asset Management

• Maintain and revise hardware standards with key stakeholder input.
• Forecast inventory needs to ensure that sufficient inventory is in stock.
• Work with the IT support team to track IT hardware, peripherals, and accessories and maintain accurate inventory reporting.

Strategy, Security and Compliance - In conjunction with our contracted Vendor and MPLT Leadership:

• Set an overall IT strategy and execute on the key deliverables for MPLT.
• Develop and execute security program to include annual NIST review, security policies, regular training, and communication.
• Develop and manage the IT governance and compliance policies and procedures.
• Perform audits to confirm compliance with policies and procedures.

To excel as our IT Manager, you'll need to come with:

• Associate's degree in computer support related field or equivalent experience.
• 5 years in IT with focus on end user support and IT operations
• Experience negotiating vendor agreements and managing vendor relationships and deliverables.
• Experience with IT standards and compliance including documenting policies and procedures and performing audits to ensure compliance.
• Demonstrated ability to take ownership of assignments and deliver high-quality results.
• Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion.

But it would be great if you also have:

• Knowledge of Information Technology Infrastructure Library (ITIL), NIST Cybersecurity Framework or related experience.
• Experience with Power BI, Tableau, or other data consolidation software.
• Experience with SQL, HTML, or other computer scripting.
• Experience with Applicant Tracking Software, CRMs or within the Staffing Industry.

So... what else is in it for you?

We offer a competitive compensation package that includes medical and dental insurance, paid time off, a 401(k) plan, and other generous perks such as monthly team celebrations, and quarterly recognition and awards.

MPLT Healthcare provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, MPLT Healthcare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.