IT intern Help Desk- Manchester

IT INTERN HELP DESK

LOCATION: MANCHESTER IA

WAGE:$18-$20/HR

Job Duties/Responsibilities:

Perform routine logical and sometimes physical maintenance on printers, laptop and desktop computers (Win 10), ensuring high levels of performance, availability and recovery capability.

Protect the logical and physical security interests of the enterprise.

Respond to user requests for information and perform problem resolution.

Resolve technical computer equipment problems for both Windows Desktop and Server systems.

Log, document and maintain history records on Information Technology problems via the ticket system and contribute to the IT knowledgebase.

Initiate corrective action or carry out instructions to resolve system problems.

Assist in the maintenance of the technical infrastructure services for users and computers including DNS, DHCP, Active Directory entities, printing, messaging, and telephony for the enterprise.

Research, install, and test software updates and patches for supported applications and operating systems.

Maintain contact with users on operational and production problems.

Assist other IT personnel, as requested.

Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.

Education/Experience:

• Associate degree in computer science, or related field – or equivalent combination of education and experience
• One or more years’ experience in a helpdesk role
• Knowledge of both MS Windows desktop and server environments
• Strong general office computer skills incl. MS Office
• A+, MCSA (Win10), ACMT, HDI-CSR, ITIL (foundations) and/or similar certifications strongly preferred.
• Previous experience in Manufacturing environment a plus