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JOIN OUR PROHANA
Listed as one of Hawaii's Best Places to Work for over 17 years and Hawaii's Top 250 Businesses, at ProService our PROhana isn't just your co-workers, it's your community. Being a member of our PROhana means you'll be joining a team of other high performing individuals committed to and motivated by our core mission: Empowering Hawaii Employers to Succeed.
IT INFRASTRUCTURE MANAGER
At the core of ProService Hawaii's commitment to excellence, the IT Infrastructure Manager role is fundamental in developing a technology framework that aligns with our strategic vision. This role focuses on establishing a resilient, secure, and forward-thinking IT infrastructure, pivotal for smooth operations and exceptional service delivery. Prioritizing security within our IT practices, the manager is dedicated to safeguarding our systems against threats, ensuring data protection, and maintaining trust.
Alongside, the role incorporates business continuity to guarantee operational readiness against any disruptions. Through continuous improvement, leveraging advanced technology, and a proactive approach to IT challenges, the IT Infrastructure Manager plays a critical role in empowering our teams to surpass client expectations, solidifying our market leadership and reinforcing our commitment to security and operational excellence.
In this role you will directly manage a team of 3+, and drive towards results through your passion for infrastructure resilience, security and service excellence.
WHAT YOU'LL BRING TO THE TEAM
- Bachelor's degree in Technology field or relevant work experience required.
- 5+ years hands-on experience supporting network, systems, storage, security, and cloud infrastructure required.
- 3+ years managing IT professionals.
- Deep understanding of cloud services, network and server infrastructure, high-availability solutions and root cause analysis required.
- A good understanding of Microsoft, computer hardware & software support, and IT security.
- Working knowledge of networking, wireless technology, and network administration.
- Experience with AWS, Azure, or Google cloud required.
- Excellent communication skills including the ability to communicate technical content to non-technical users.
- Service Mindset - Proficient in the customer service aspect of technology delivery.
WHY YOU'LL LOVE PROSERVICE
- Our PROhana. Our employees and customers consistently express the best thing about ProService is our team. See for yourself and check out our Glassdoor reviews
- A commitment to holistic well being. Generous employer contribution toward medical benefits, paid holidays
- Professional Growth & Development. We offer opportunities for continuing education and make new opportunities available internally first
- At ProService, We Learn & We Play for Keeps. We hold ourselves to the highest standard and strive towards excellence. However, we know (from experience!) the road to excellence is paved with lessons learned and we give our PROhana the space to take on new challenges, to make mistakes and to learn from them!
The base compensation for this position is $100,000 to $145,000 annualized depending on experience and qualifications.
We support a hybrid working environment requiring 3 days/week in the office, and this position is located in Hawaii-Kai, Honolulu, HI. Our normal business hours are 8am - 5pm HST.
