It Helpdesk

What's the role?

The IT Helpdesk role provides IT assistance in a variety of areas across MBE and its subsidiaries including software, hardware, end user support, and network maintenance. The individual in this role will require a diverse and well-rounded knowledge base in IT and be prepared to fulfill multiple IT functions through the organization. This includes:

• Maintain and run IT help desk.
• Ensure overall business systems are functioning properly and remediate when necessary.
• Responding to queries on the phone, via email, in person, or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training computer users.
• Training other staff on troubleshooting and diagnosing problems.
• Writing and editing training materials related to internal systems and process related to IT.
• Utilize and maintain Office 365 and Sharepoint.
• Provide timely and excellent customer service to end-users.
• Maintain accurate logs of organizational resources (computers, printers, etc.).
• Maintain soft phone system
• Advise and assist in organizational technology updates, upgrades, and standardization.
• Establish and maintain network monitoring.
• Facilitate data import, export, and integration when necessary.
• Create backup and recovery solutions for organization.
• Verify that all devices in organization are properly configured and protected.
• Verify organizational security is appropriate and remediate if necessary.
• Lead IT training when necessary.
• Work with outsourced IT to provide comprehensive business solutions.
• Ongoing desire to learn and develop proficiencies in new systems.
• Track list of IT priorities and projects with ongoing status updates.
• Provide recommendations for and implement new software system.

What experience and skills do I need to be successful?

• An Associate's degree in computer science or related field or equivalent experience.
• A strong working knowledge of computer systems, hardware, and software.
• Good problem-solving, analytical, and team-working skills.
• Excellent communication and interpersonal skills.
• Customer service skills for working with internal team member to resolve IT issues and answer questions.
• An openness to learning new technologies.
• Experience working in a related IT helpdesk role highly desired.

Great Perks and Benefits:

Some major perks this firm can offer are long-term job stability, work-life balance to support raising a family, and significant opportunity to grow your career within the firm. In addition:

• Onsite or hybrid work arrangements. Remote work allowed.
• Competitive medical and dental insurance plans.
• FSA/HSA account options.
• Paid Time Off (PTO).
• 401k employer matching program to save for retirement.
• Tuition reimbursement, CPA assistance, and professional growth opportunities through continuing education.
• Supplemental insurance options for life, AD&D, STD, LTD, and critical illness.
• Bonuses for helping with business development leads.
• Incredible potential for upward mobility and career growth.

What will my schedule look like?

This role supports our office hours of Monday-Friday 8a-5p. The role will typically work an 8.5 hour shift with a 30 minute lunch break each day. Generally overtime is not expected and May-September the office closes at noon on Fridays for summer hours.

How do I join?

First step is applying with your resume. Qualified candidates will then complete a phone screen with HR, followed by an interview with the MBE team.

What else are you hiring for?

See all MBE CPA's openings at https://mbecpa.isolvedhire.com/ or reach out to our Lead Recruiting Partner, Kayla Schaller-Greenwood, on LinkedIn.

More about the MBE Affiliate Group:

MBE CPAs is a team of accounting experts who use our industry-based knowledge to help others succeed in their financial journeys. We expanded our services from just accounting and tax to now include an entire affiliate group of services to support our clients with 13 office locations including 11 in Wisconsin in Door Country, Fort Atkinson, Mauston, Marshfield, Portage, Reedsburg, Sun Prairie, Tomah, Wausau, Wisconsin Dells-Lake Delton, and our corporate headquarters in Baraboo plus 1 office in Chandler, Arizona and 1 office in Scottsbluff, Nebraska. Learn more here: https://mbe.cpa/