It Entry Level Helpdesk Specialist

We are seeking a motivated and customer-focused individual to join our IT Department as an Entry Level Help Desk Specialist. This role encompasses a range of responsibilities, including IT inventory control, mobile asset procurement and management, printer support, invoice management, SLA tracking, and IT department portfolio management.
Responsibilities:

1. Help Desk Support:

• Resetting Windows and MaddenCo passwords
• Unlocking user accounts
• Restarting MaddenCo printers
• Resolving Windows printing issues
• Building new/replacement workstations and laptops
• Providing in-person user support
• Generating helpdesk department statistics reports (tickets opened/resolved, trends, staff stats)
• Documenting and managing helpdesk processes

2. Cell Phone Administration:

• Procuring and administering cell phones using Maas360
• Providing user support for cell phones
• Managing cell phone inventory
• Collaborating with carriers (AT&T, Telecommunication, Cellcom) to address coverage and data issues

3. Inventory Management and Control:

• Maintaining up-to-date IT inventory control
• Updating the asset management database with acquired assets
• Checking in/out all IT assets
• Serving as the gatekeeper for asset management

4. Invoice Management:

• Collaborating with vendors on invoicing for hard assets and services
• Managing costs for assets and services, including phone service
• Handling other invoicing responsibilities

5. Printer Environment:

• Procuring replacement printers
• Managing printers, including page counts and consumables (toner, ink)
• Coordinating printer repair with vendor (Marco) using the Marco printer portal

6. Reporting:

• Generating designated reports (helpdesk stats, asset management, printer consumables)
• Creating custom reports from Jira, Asset Manager, and other databases
• Proficiency in Excel and Word for reporting purposes

7. IT Department Project Portfolio:

• Tracking and reporting on active and future project workload
• Assisting with resource load planning
• Prioritizing work in collaboration with IT Department management

Skills/Qualifications:

• Strong customer service skills (phone and email)
• Excellent communication skills
• Experience with Maas360 MDM management application is a plus
• Inventory and asset management tracking skills
• Problem-solving and critical thinking skills
• Basic helpdesk experience is advantageous
• Ability to diagnose and resolve technical issues promptly
• Exceptional teamwork and leadership skills
• Proficient in Microsoft Excel and Word
• Detail-oriented with strong organizational skills
• Self-motivated and able to manage tasks independently
• Ability to multitask and support clients through multiple points
• Familiarity with creating reports from various applications and databases

Join our team and be part of a collaborative and innovative work environment where your skills will contribute to the success of our IT operations. Apply today!

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.