It Helpdesk Technician

IT Technician (Helpdesk)

Location: Bridgewater, VA

Job Details:

The IT Technician will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing and removing hardware and software from computer systems, and supporting the internal IT Help Desk. The IT Technician will be responsible for administration and internal support of the company's PC's, printers, scanners, and related equipment. Tasks include end user support, license tracking, ticket generation and completion, and performing PC maintenance, upgrades, and configurations. The qualified applicant will also work closely with IT Management to ensure compliance with company policies and procedures.

Job Responsibilities:                 

• Provide computer support via telephone, email and face-to-face contact
• Troubleshoot computer equipment when problems reported
• Ensure that all hardware and software are installed and operating properly
• Assist with onboarding of new users
• Maintain inventory of all equipment, software, and software licenses
• Report hardware and software issues to vendors and coordinate support
• Perform timely workstation hardware and software upgrades as required
• Document internal procedures
• Monitor Helpdesk for tickets assigned to the queue and process first-in first-out based on priority
• Assist after hours to provide support as needed
• Other duties as assigned

Job Requirements:

• Associate's degree in Information Systems, Business, Communications or related field required; Bachelor's degree is preferred
• In lieu of degree, 3 to 4 years of experiences providing IT Helpdesk support is required

• Excellent problem-solving and customer service skills
• Ability to multi-task
• Ability to exhibit professional and patient conduct under pressure within a fast-paced team environment
• Strong written and verbal communication skills
• Experience with Microsoft Windows and Microsoft Office Products. Professional certifications desired
• Demonstrates working knowledge of current communications devices and protocols
• Demonstrates analytical and troubleshooting skills with ability to troubleshoot end to end systems

• Strong analytical, organizational, problem-solving and time-management skills

• Strong teamwork, planning and coordination skills
• Self-motivation, adaptability and the ability to meet aggressive deadlines
• Ability to travel locally as needed 

It is the policy of Dynamic Aviation to prohibit and eliminate discrimination on grounds of race, color, religion, sex, (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, marital status, or any other characteristics protected by law. It is also Dynamic Aviation's policy to provide equal employment for all and comply with any affirmative action obligations pursuant to the Federal Executive Orders, 11246 and 11375, as amended.