IT Help Desk Technician (M-F, 12 pm - 8:30 pm)

Reputable, long-standing, and well-regarded local financial institution, with Community at the heart of its mission, is seeking a remoteIT Help Desk Technician to join its team.
This is a temporary to permanent opportunity! Role is primarily a remote work environment indefinitely!
Candidates should be able to commute to the Albany, NY area on occasion for company meetings.
Nesco offers health care coverage, paid sick time, and eligibility towards reaching paid holidays. Excellent benefits upon permanent hire with our client.
Hours: M-F, 12 pm – 8:30 pm (after training on day shift)
One Saturday per month on a rotational schedule is required.
Pay: $22-25/hr.
As the IT Help Desk Technician, you would:

• Respond to incoming inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues via phone or ticketing system;
• Perform daily, end-of-month, end-of-quarter and year-end computer operations tasks;
• Deploy, troubleshoot and/or configure endpoints, peripherals and banking equipment;

• Monitor systems and report exceptions and status to appropriate technology owner;
• Perform preventative maintenance routines and business continuity tasks such as backups and alternate computer operations BCP testing;
• Transfer data files and reports into a predefined repository;
• Create and maintain computer operations checklists and workflow diagrams;
• Maintain Service Desk policies, procedures and standards.

This role might be for you if you have ...

• 3 – 5 years related IT experience or equivalent combination of education and experience.
• Familiarity with and knowledge of concepts such as ITIL relating to IT practices and IT service management.
• Strong technical troubleshooting skills.
• The ability to follow documented procedures with a strong attention to detail.
• Great customer service attitude.
• Strong written and verbal communication skills.
• Dynamic adaptability; ability to learn quickly in a fast-paced setting.
• Experience working independently and in a team-oriented, collaborative environment.
• Ability to understand, analyze, and solve endpoint and peripheral problems in a complex, business critical environment.
• Self-motivation, organization.
• Ability to occasionally lift up to 20 lbs.

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.