IT Help Desk Technician I

Are you seeking an exciting new opportunity?

Here at Bolivar Medical Center, we value our employees and recognize their exceptional contributions to our patient’s health and wellness. We offer a robust benefits package that will give you and your family the peace of mind you deserve.

• Multiple offers to choose from which includes a PPO, HSA, FSA, Dental, Vision, Life Insurance, Supplemental Life, Short-term Disability, Long-term Disability, PTO, 401K, Perkspot (discount program), and Voluntary Benefits (legal, critical illness, accident insurance, permanent life insurance, hospital indemnity, auto insurance, home insurance, identity theft coverage, and pet insurance)

• Quantum Health

• Multi-facet wellness program

• Employee Assistance Program

• Telemedicine program

• Education Assistance

• Career Development

• Employee Resource Groups (ERGs)

If you are qualified and want to be part of a dynamic team, we want to hear from you! Thank you and we look forward to hearing from you! Below is our job description and minimum requirements to apply.

Provides first-level troubleshooting and basic technical support services to internal customers regarding basic application, hardware, and service/network requests.

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

• Effectively, appropriately, and clearly communicate with co-workers and director/manager/supervisor, demonstrating customer service excellence through application of positive language principles, appropriate response and use of constructive problem-solving techniques which foster positive outcomes.

• Respond to helpdesk tickets; prioritize multiple ticket requests, assisting users with resolving them quickly.

• Document accurately, in detail, all work performed in each helpdesk ticket before closing. Documentation meets current standards and policies.

• Smooth collaboration between departments.

• Evaluate systems and solutions and make decisions based on data and analysis.

• Responsible for the installation and maintenance of computer equipment as needed throughout the facility and the facility’s off-site locations.

• Installs and configures software and operating systems and updates these systems when necessary.

• Receives user department computer technical issues, problems, or questions related to their product or service, including PC and network hardware and software, e-mail, word processing, issues with terminal, mouse, printer etc.

• Provide timely support services to all departments for all software applications, manages account access, password resets, and user access privileges.

• Provides training in computer set-up and new technology.

• Provides minor hardware/peripheral repair, as appropriate.

• Provides support for mobile phones.

• Serve as liaison between technical and non-technical staff, being able to explain technical concepts to employees of varying technical abilities.

• Operate a variety of modern office machines and equipment, using modern software, including word processing and data input.

• Complies with confidentiality requirements of daily job duties.

• Confers with IT&S team to find solutions for computer issues, sending complex issues and/or unresolved problems to appropriate personnel.

• Keeps current with principles and practices, technology, regulations, and standards that apply to healthcare information technology.

• Performs other reasonably related job duties as assigned or requested, within scope of practice.

Education:

High School Diploma or General Equivalency Diploma (GED), or equivalent, is required

Required Licenses:

N/A

Required Certifications:

N/A

Required Skills:

• Requirements will include successful completion of orientation checklist and skills/credentials/competency requirements of specific area of work.

• Able to maintain a high awareness of patient satisfaction and teamwork.

• Meticulous attention to detail with the ability to multi-task, while demonstrating proficient time management skills.

• Ability to identify and seek needed information/research skills

• Ability to respond to and cope with emergency situations professionally and calmly.

• Focused, patient and calm, performing well under pressure in a stressful environment and able to take appropriate action.

• Must be flexible, able to work as needed for appropriate facility coverage.

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.

• Excellent written, verbal and communication skills.

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security. Additional languages preferred.

Experience:

• Minimum two years (2) experience in data processing.

• Medical Information Systems experience preferred.

• Knowledge of medical terminology preferred.