IT Help Desk Technician

This role fills a combination of hardware and software troubleshooting, encompassing a multitude of computer-based hardware as well as mechanical systems. The ideal candidate will be driven, detail oriented, efficient, and have strong, demonstrated multi-tasking abilities and a high level of organization.

Essential Duties

• Prompt and reliable responses to employee/client inquiries
• Call and Incident tracking
• Troubleshooting Network surveillance Audio and Visual integration systems
• Troubleshooting Electrical and Mechanical equipment
• Multi-level team interaction based on support needs
• Install, move, update and integrate computers, workstations, network systems, communication equipment and peripherals; installs and configures software upgrades, enhancements and revised function.
• Uses IT approved tools, equipment and procedures to repair computers, equipment and peripheral devices.
• Identifies technical problems which need to be addressed and improved policies and procedures using the ticketing system workflow.
• Maintain and enforce all aspects of security and confidentiality of records and information.
• Assist in evaluating new technology as assigned by IT, and administering equipment inventory.

Required Skills

· Excellent communication skills, written and verbal.

· Basic networking skills (IP address schemes, assignment, etc.)

· Basic electrical knowledge (ground, neutral, hot, load variance, etc.)

· Advanced Troubleshooting (assisting low voltage technicians over phone)

Education and Experience

· Required – Level 2 Help Desk or equivalent, 2 years

· Required – 0365 Admin Experience

· Required – Hobbyist level mechanical skill

Physical Requirements

· Sitting – 80%

· Standing/Walking – 20%

· Ability to lift up to 50 pounds

Job Type: Full time

Schedule:

• 8-hour shift
• Monday through Friday
• 8am – 5pm

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Paid holidays
• Short-term disability insurance
• Long-term disability insurance

Ability to commute/relocate:

• United States: Reliably commute or planning to relocate to Kalispell, Montana before starting work (Required)

· No Travel Required

Compensation: $22-$24/hour

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• IT support: 2 years (Preferred)

Work Location: In person