It Help Desk Manager

Glades Talent is representing a standout Managed Service Provider(MSP) looking to bring aboard a talented and skilled IT Help Desk Managerto work from their offices in Howell, NJ.
Job Description

This company is a people first organization - we are actively looking for the right Helpdesk Manager to motivate and lead a customer experience driven team. This role requires a high-level of IT technical skills, excellent problem solving, and a commitment to top-tier service. We are also expecting a cooperative atmosphere, collaboration, and process management. To be successful in this role, you will need to have the ability to work in a fast-paced environment, self-sufficient, and focus on providing success through others.

Helpdesk Manager Responsibilities:

• Managing and supporting a team of Help Desk technicians.
• Ensure customer service is timely and accurate on a daily basis.
• Mentoring your team, providing training, and conducting performance evaluations.
• Monitoring team performance and developing feedback reports for management.
• Communicating with clients and providing in-person and phone support, if required.
• Troubleshooting and resolving technical issues.
• Managing escalations and ensuring any issues are resolved in a timely manner.
• Making recommendations to improve operational efficiency.

Helpdesk Manager Requirements:

• MSP Experience Preferred
• ConnectWise Experience Required
• At least two years of experience as a Help Desk Manager or in a technical support role.
• Strong technical background.
• Excellent analytical and troubleshooting skills.
• Ability to work under pressure.
• Excellent leadership and people management skills.
• Strong customer service skills.

Salary: $70k - $90k