It Hardware Technician

Novatech is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud, and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.

​

Are you a professional who has a solid background in building relationships and a passion for selling and providing the best service for customers?

​

As we grow nationwide, we have a great opportunity for a IT Hardware Technician supporting clients in the greater Malden area.

​

In this role, we are looking for client-focused, technically-minded professionals that can be described as diligent, passionate, intuitive, big-picture thinkers, optimistic, self-motivated, adaptive, and collaborative.

​

Your Job:

· Learning how to repair and troubleshoot copiers and network connectivity

· Following procedures for removal and delivery of equipment

· Installing equipment on-site and making necessary adjustments

· Providing outstanding customer service to our clients

· Inventory management

· Demonstrates strong technical and customer relations skills

· Performs basic network connectivity/installations

· Accurately diagnose, repair, and maintain equipment and accessories to optimum operating condition within Novatech and manufacturers' specifications

· Identify the most cost-effective troubleshooting procedure

You’re Good at:

· Addressing customer concerns with a positive attitude while ensuring optimal outcomes

· Learning new things quickly and solving problems

· Shows interest in electronics, mechanics or computers

· Noticing the details and going the extra mile

· Effective problem-solving, deductive reasoning, analytical, and time management skills

· Willingness to learn and be certified in products

You Bring to Novatech: ​

· Experience resolving customer issues

· A proven attendance history and a strong desire to excel

· Copier/printer service experience a plus

· A valid driver’s license

· Professional appearance and demeanor

· Proficient verbal and written communication skills (use of company email for external customer communications).

You Must be Able to:

· Lift, push, or pull up to 100 pounds

· Load trucks and vehicles

· Stand up to 8 hours a day

· Drive to client locations - company vehicle is provided to facilitate employee travel between job sites and personal use of company vehicle is not allowed.

Novatech provides great benefits, competitive compensation, a positive upbeat culture, and ongoing professional development for your career.

​

· Market competitive salary based on experience

· Mileage reimbursement program

· Comprehensive benefits package including medical, prescription, dental, vision, life insurance, and other supplemental coverage

· 401(k) plan with matching company contribution

· Generous Paid Time Off, Volunteer Time Off, Floating Holidays, Company Holidays, and Parental Leave

· Employee Recognition Program