It Hardware Support Specialist

Eastridge Workforce Solutions is hiring anIT Hardware Support Specialist for a top construction company. Our Newport Beach, CA client has been building America, both by constructing essential projects our communities rely on, as well as by helping those in our communities who need assistance. For immediate consideration, apply today.

RESPONSIBILITIES:

• Install, configure and ship new computers for employees of the Southern Pacific Region.
• Document/track computer builds and IT assets using the Kace ticketing system
• Provide desk-side, telephone, and remote computer support via Teams/BeyondTrust for the Southern Pacific Region
• Act as a tier 3 help desk resource for end user troubleshooting
• Investigate, resolve, and follow-up on problems that cannot be resolved by tier 2 support
• Follow established procedures or develop new solutions to user problems
• Document all solutions in helpdesk ticketing system
• Reimage PCs for break/fix purposes
• Occasional job site and remote office travel around the Newport Beach, Los Angeles, San Diego, and Las Vegas areas is optional
• Working with the Windows 10 and Windows 11 operating systems on Dell laptops.Will also be exposed to some/all of the following technologies:
• Microsoft Office 2016/O365, Microsoft Edge/Chrome, BitDefender Anti-Virus, Microsoft Teams, DDPE / Bitlocker drive encryption, CB Protect, OneDrive for Business, Sharepoint, Quest Kace, Printerlogic, MFP network configuration, Ethernet and wireless technologies, miscellaneous video conferencing technologies, etc.

REQUIREMENTS:

• Excellent end user computing technical knowledge
• Superior customer service and communication skills
• 3-5 years of level 2 help desk or similar experience required
• Associate or bachelor’s degree in related field recommended
• Experience in desktop engineering/support and the Windows operating systems
• Hands-on technical experience is required
• High level of professionalism
• Ability to communicate effectively and efficiently with people at all levels in the organization, both inside and outside of technology
• Strong written and verbal skills
• Ability to work independently and meet delivery deadlines

Benefits: Use this link bit.ly/2023-Benefits to learn more about benefits available to Eastridge’s temporary employees.From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment.Information about those benefits will be communicated when applicable.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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