It Hardware Support Specialist Ii

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, fueling stations, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.
Reporting to the IT End User Services, the IT Specialist performs a variety of computer hardware and peripherals tasks in support of user and enterprise computers; familiar with the most recent computer operating systems on client and servers; maintain and support desktop hardware and related software to support user application utilization; perform a wide variety of technical duties involved in the configuration, installation, repair, and maintenance of personal computers, peripherals, servers and equipment.
Primary Responsibilities:

• Configure, install, and update computer hardware, printers and peripherals, and related software to ensure proper and complete device utilization
• Update and assign assets, maintain inventory, equipment loans and returns
• Resolve and track equipment orders and returns, ship items, RMAs and status updates
• Troubleshoot and resolve computer hardware problems; escalate and ask for assistance to resolve problems in a timely manner
• Collaborate with other IT team members to deploy, maintain, and improve IT hardware solutions
• Provide technical support to end-users
• Utilize remote access tools for diagnosing and troubleshooting issues remotely
• Perform hardware patching and upgrades as necessary
• Respond to ticket requests for hardware troubleshooting
• Interfaces with vendor technical support staff to resolve hardware, printers and peripherals matters
• Maintains IT supplies and IT assets inventory and coordinates the disposal of all unwanted IT equipment
• Administer, deploy and support VOIP telephony equipment
• Maintain effective working relationships with those contacted in the course of work; exercise time-management, documentation, organizational and communications skills
• Communicate clearly and concisely, both orally and in writing
• Organize, prioritize, and coordinate daily workload activities
• Traveling may be required
• Any other duties as assigned by management

Required Qualifications / Experience:

• Associates degree or equivalent work experience
• Minimum of 2-3 years of experience in IT operations capacity
• Strong verbal, written, analytical and communication skills; outstanding listening skills
• A mature yet flexible personality suitable to interfacing successfully with all levels of personnel
• Experience with Microsoft client and server operating systems (Win7 & 10, Server 2016 and 2019)
• Basic understanding of common principles in computer networking (e.g. IP addresses, DHCP, switches, etc.)
• Able to articulate issues, build consensus around recommendations, and define next steps
• Team oriented, self-starter able to work independently and customer focused
• Display positive and constructive attitude
• Display business and organizational maturity
• Demonstrates an outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
• A continual desire and capability to learn
• Highly organized and detail oriented
• Ability to lift up to 75 Lbs.
• Ability to travel

Salary: $40,000 to $60,000 per year
Equal Opportunity Employer/Veterans/Disabled
Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.