It Generalist - Valley Metro

Knowledge and Experience:

• Bachelor’s degree in IT, Computer Science, Endpoint engineering or related disciplines
• A minimum of 3 years of experience in IT management
• Experience of working in remote teams
• Experience of transitioning on premise servers to Azure Cloud
• Experience of implementing Endpoint Management/ Endpoint Engineering (In
• Experience with network administration (Cisco certification a plus)
• Experience managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices
• Strong knowledge of Microsoft 365
• Knowledge of Fleet Management hardware/ software is a plus
• Able to multi-task across multiple projects
• High Attention to detail, presentation, and organizational skills
• Strong teamwork and communication skills
• Design and execution of system test plans including front-end and back-end unit and integration tests
• Comfort authoring and debugging SQL queries

Skills:

• High Attention to detail, presentation, and organizational skills
• Strong teamwork skills
• Strong troubleshooting and problem-solving skills
• Process driven
• Excellent communication and interpersonal skills
• Strong decision-making skills
• Self-Motivated
• Analysis skills

Key Accountabilities:  

IT Tier 1 and 2 – Valley Metro / KTA

• Deliver Valley Metro location with Tier 1 and Tier 2 helpdesk tickets. Support KTA for Tier 2 tickets. Work in collaboration with central helpdesk.
• Ensure the IT needs of users are met
• Support process design and improvement
• Under leadership of KTA and Valley Metro Operations department develop roadmap and establish continual improvement to systems that enable the goals and workflows of the Operations department
• Ensure Valley Metro Digital and IT needs are met through support from the KNA Digital Solutions department
• Gather business needs from stakeholders; create functional requirements for projects and incremental changes to systems.
• Serve as technical lead and/or provide support in QA, testing, documentation, and training of new releases within the platforms of responsibility.
• Act as the liaison between vendors, KNA IT and Departments keeping abreast with software upgrades and functional improvements of current software portfolio and industry trends
• Create conceptual design solutions and driving design processes for area of expertise and overall KTA environments (style guides and standards)
• Challenge established thinking and processes, discover new ways of approaching and providing solutions
• Manipulate and load batch data into systems as necessary
• Follow developed IT Change Management process including ability to document changes, workflows, and data flows as changes within systems occur
• Support and assist in developing and managing the execution and documentation of business workflow processes
• Demonstrate an ability to manage projects following Project Management Institute guidelines as necessary – including project success metrics, inclusion, project tracking, documentation, and reporting.
• Maintain updated and documented system inventory, relationships, and otherwise as required through documentation and change control policies.
• Assist in the development of metrics in area of responsibility to ensure objectives of organization in are met and sustained
• Follow developed Digital Solutions Department and Keolis policies including but not limited to documentation and change management.
• Demonstrate an ability to manage projects following Project Management Institute guidelines as necessary – including project success metrics, inclusion, project tracking, documentation, and reporting

IT SPECIALIST

Run:

• IT infrastructure: support the transition toward endpoint management, and transitioning servers from hardware to Azure cloud. Plan and oversee the installation and maintenance of computer systems, hardware, and networks
• IT Security: work in collaboration with IT shared services of Keolis North America. Run regular checks on network and data security. Ensure our policy and practices are aligned to industry standards. Propose projects of improvement/ participate in their implementation where relevant.
• IT buying: support KTA team to ensure we are adequately managing our IT related contracts, and support the buying process
• IT Literacy: support the organization to grow our IT literacy at all level of the organization to support leveraging IT tools potential

 Grow:

• Identify opportunities to improve and update software and systems to better deliver our service/ save cost. Propose improvement, and participate in implementation where relevant
• Project Management: define timeframe, resources, and outputs, follow agreed upon project methodology to deliver IT projects in the location. Measure and analyze the success of IT initiatives and projects and continually develop and evaluate new technologies and tools for the company.

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. 
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.