It Field Support Technician

Pomeroy is looking for a skilled professional for a 3-6 month project with the opportunity to convert to full time with proven performance excellence. The appropriate candidate must be willing to work 9:00am - 5:30pm Mon-Fri.

Essential Job Functions

• Provides on-site Field Support to customers including basic troubleshooting, installation of hardware or software, and servicing and repairing systems and equipment. Verifies operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. Assists in investigating and resolving complex installations and maintenance.
• Instructs customers in the operation and maintenance of systems/equipment if required.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Ability to walk and stand for several hours.
• Will train on automotive software and processes once hired.
• Initial training may take place on the day shift
• Business casual attire. No jeans, sneakers, hoodies. Hard sole shoe or boot

Basic Qualifications

• High school diploma or G.E.D.
• 1-2 years of service desk or Field Support experience
• Hardware and software troubleshooting skills
• Knowledge of Office 365, Microsoft applications, use of ticket system (Service Now preferred).
• Automotive IT plant experience a plus

Other Qualifications

• Good interpersonal skills to work with customers and other unit personnel
• Good analytical and problem-solving skills
• Good communication skills
• Good time management and organizational skills
• Ability to resolve hardware and software problems

Work Environment

• Office/Automotive Plant environment. Ability to walk and stand for several hours.
• May require weekend and holiday work

Job Types: Full-time, Contract, Temp-to-hire

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Field Support or Service Desk: 2 years (Required)
• hardware / software: 2 years (Required)

Ability to Commute:

• Warren, MI 48091 (Required)

Work Location: In person