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Form of workAt Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
This IT Epic Analyst II will be responsible for:
- Serves as a team resource in Rev Cycle reporting with a deepening knowledge of assigned operations, the related Epic application and relationships with other Epic products. Begins to specialize in a particular area of a broad process (e.g., an area of the revenue cycle, inpatient, ambulatory). Work typically requires an understanding of context and relationships between operations and Epic related systems in addition to understanding the basis for current configurations (i.e., historical decisions) in order to resolve moderately complex problems. Solutions typically involve changes to data, rules, and templates and often have large downstream implications.
- Engages end-users in operations to understand business needs (process, data and/or reporting) and the context for the current state. Clarifies and finalizes the scope of the request with the end-user/client. Conducts technology and operations analyses.
- Participates in analyzing tickets to identify need for project-based work (e.g., enhancement, system modifications).
- Following departmental protocol, independently performs moderately complex configuration to address business needs. Modifies rules which are often characterized by multiple variables, use of new elements or properties (e.g., visit types in Cadence), creation of templates based on standards (e.g., user access templates), some custom logic (although still straightforward), etc.
- Coordinates the implementation of solutions impacting the supported application, the external vendor, end users, and supporting technical teams. Researches and analyzes the functionality of vendor and internally developed applications as it relates to the supported application.
- Participates in upgrades by reviewing release notes that impact the supported Epic application. Outlines the necessary build and/or testing for review by senior team member or manager. Communicates upgrade milestones to project team and customers and manages to these. Creates, maintains and updates relevant test scripts. Performs intermediate system maintenance (e.g., working with sending systems to address interface errors, annual loading and updates for industry based edits).
- Engages in ongoing communication with super-users and their managers related to supported application and operational processes. Employs strong communication skills to explain moderately complex issues and influence others in reaching and implementing effective solutions.
- Regularly obtains feedback from super-users and their managers. May provide specialty training to user groups.
- Guides less experienced team members in necessary build and testing.
- May attend and present at external forums (i.e., Epic XGM Support – Expert Group Meeting).
In order to qualify, you must have:
- High School Diploma / GED, Bachelor’s preferred
- 1 year of experience directly involved in Epic application support and/or implementation, 3 years preferred
- Epic certification in the following module areas preferred:
- Hospital Billing
- Hospital Billing Claims and Electronic Remittance Administration
- Professional Billing
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, and Pension.
This role is eligible for a hybrid-remote schedule
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.
Boston Children’s Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).
Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
