Address
Form of work
SalaryResponsibilities
Basic Purpose
Provides technical guidance in supporting complex end user problems with hardware and software, network connectivity and other computer related problems. Support responsibilities include; PCs, laptops, tablets, and hybrid hardware/software imaging setup and configuration; remote control, phone installation and repair, mobile device and PC hardware/software trouble shooting as well as working with other IT teams to provide technical assistance as required.
Essential Duties and Responsibilities
- Provide independent third level end user technical support with a high degree of autonomy. Coordinate configuration/installation and troubleshooting of PC hardware and software. Implement hardware and software testing. Require ability to develop, work through, and complete technical projects. Able to document processes and procedures according to corporate standards. Provide status reports and problem summaries. Provide remote PC support and troubleshooting.
- Serve as escalation resource for problem resolution for IT Support Specialists 1 & 2. Can provide fill in for manager duties as needed.
- Work with other IT departments as needed to support the IT infrastructure. Can include installing and troubleshooting server and networking hardware. Position also acts as a liaison relating business issues to technical teams.
- Provide in-depth subject matter expertise for technology utilized in a dedicated assigned support area. Build positive working relationships with designated clients to communicate effectively verbally and in writing with clients and management
- Develop, work through, and complete complex projects as well as document processes and procedures according to corporate standards. Delegating responsibilities of the project to appropriate team members and provide status to manager and clients.
- Perform other tasks as requested or assigned.
Requirements
Bachelor’s degree in the area of specialty from an accredited school and 6 years of related work experience.
- Microsoft operating systems, MS Word, MS Excel, and MS Access
- Intel based personal computer hardware configuration and installation
- Troubleshoot and resolving MS networking and client problems.Skills such as:
- Problem solving, interpersonal and communication.
Additional Requirements
#OneTen
Compensation
$36.63 (Min) to $43.08 (Mid) per hour; Up to 12% Short Term Incentive Plan opportunity at the discretion of the company. This is a non-represented position.
Benefits
We offer the following benefits for non-represented employees. For represented employees, we offer many similar benefits plans and programs with specific terms negotiated in the collective bargaining agreement.
- Medical
- Pharmacy
- Dental
- Vision
- Life Insurance & AD&D
- Wellness
- Flexible Spending Accounts
- 401(k) fixed contribution – company contributes 4% regardless of employee’s contribution
- 401(k) match – company matches 100% of the employee’s first 6% contribution; immediate vesting
- Adoption assistance
- Tuition Assistance
- Paid Time Off (PTO)
- 12 paid holidays
- Parental leave
- Military leave
- Bereavement leave
- Short-term and long-term disability
- Identity Theft Protection – company paid
- Flexible Work Schedules (depending on position) – ask the hiring manager for more information
- Visit our Corporate website for detailed information and other benefits offered
EOE/Veteran/Disability
At NV Energy, we celebrate diversity, equity and inclusion. NV Energy is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.
If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources via email at HumanResources@nvenergy.com or call our HR Help Desk at (702) 402-5500 and select '0' or Fax your request at (702) 402-0031. TTY Sensory Impaired - 711
Note
Depending on qualifications of applicants, this position may be filled at a lower level than that which is posted such as IT Enterprise Specialist 2.
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