IT Engineer

🔦 Overall description

You will be the first dedicated IT engineer at Lumos. You will have a unique opportunity to see the IT function grow from the ground up at a company that’s rewriting the IT playbook, one that works better in our software-eaten world. You will initially wear many hats as the team expands in the next year. Your work will include front-facing IT support for our fast-growing employee base, backend work to administer our software and hardware, and efforts to codify & improve upon our current IT procedures. You will have the opportunity to collaborate closely with members of our engineering team, security, and more.

Our technology stack includes: Lumos, Okta, Slack, Salesforce, Zoom, Asana, Vanta, JAMF, Google Workspace, among others.

✨ Your Responsibilities

• Troubleshooting all IT-related problems at Lumos via internal helpdesk support, unblocking employees, and ensuring minimal disruption to business operations.

• Administering a wide variety of SaaS apps by leveraging the power of Lumos, including managing vendor relationships, operational excellence, cost, and implementing and enforcing access management to follow least privilege and company policy.

• Understand existing IT-related process in order to codify them, document them, and turning them into standard process, implementing new procedures where none exist, and proactively suggesting and making improvements to the status quo.

• Finding root-cause for issues related to software and hardware and find optimal solutions for the business, which may involve scripting, navigating APIs, or low-code automation.

• Managing inventory for all IT hardware and software, including ordering / procurement of equipment.

• Communicating effectively with the company on IT-related projects.

• Willingness to go beyond what is outlined in this description. You will be our first IT engineer. As Lumos grows and evolves so will your role.

💰Pay Range

• $120,000 - $155,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

🙌 What We Value

We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation, excitement, and potential to grow into the role than about your CV.

Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

*We encourage you to apply even if you think you might not be perfect fit! 🤝

Thank you for considering Lumos! 🎉