Senior It Support Engineer

Senior IT Engineer - Birmingham - Hybrid Working
We seek an experienced Senior IT Engineer to join our IT team, focusing on internal operations and collaboration systems. This role is essential for maintaining and improving our IT infrastructure, which supports domestic and international offices and remote workers. Our cloud-based environment uses Google Workspace, Zoom, Cisco, Palo Alto, Okta, and Jamf, with a primary user base on Mac systems and a transition from Windows underway. This is an excellent opportunity for a seasoned IT professional to make a meaningful contribution.
Key Responsibilities:
Manage internal IT, networking, and cloud-hosted services
Create and maintain systems architecture documentation
Ensure security of data, networks, and backup systems
Lead hardware and software upgrades
Troubleshoot and resolve system issues strategically
Assess new technologies and conduct cost/benefit analyses
Oversee IT budgeting and manage the IT Helpdesk System
Requirements:
Extensive experience in senior IT roles, including network administration and troubleshooting
Expertise in managing Cisco network environments
Familiarity with the Apple ecosystem, managing macOS and iOS devices with Jamf
Experience with Google Workspace, Okta, Atlassian products, Zoom, and other cloud IT systems
Proficiency in cloud-based IT service management, particularly AWS infrastructure
Strong understanding of VPN, DNS, DHCP, LANs/VLANs, and firewall management (preferably Palo Alto)
Skilled in IT ticketing systems management and record-keeping
Desirable Qualifications:
Apple certifications (e.g., ACSP), Jamf training, or equivalent
Okta Essentials training and certification
CCNP and/or CCNA certification or similar
Linux qualifications/certifications
Knowledge of ISO 27001 and other security standards
ITIL V3 Foundation certification
Experience managing Zoom services
Benefits:
25 days holiday, plus Bank Holidays (trialling unmetered leave in 2024)
Hybrid working (office and remote)
Tech set-up (MacBook)
Flexible working arrangements
Supported Pension Scheme
Life assurance at four times the salary
Private Medical Insurance
Interested? Please Click Apply Now!
Senior IT Engineer - Birmingham - Hybrid