It Desktop Support Analyst - 1St Shift

Job Number: 61807
Group: Cosma International
Division: Bowling Green Metalforming
Job Type: Permanent/Regular
Location: BOWLING GREEN
Group Description
Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to market.
Role Summary
Provide 1st level technical support for application software, computer hardware, network equipment, and other systems throughout the Enterprise. Configure and deploy computer workstations, laptops, phones, printers, and mobile devices. Research and follow best practices in technology, standards, and documented procedures.
Key Responsibilities

1. Know and understand Bowling Green Metalforming Quality and Environmental policies.
2. Perform other duties as required.
3. Follows and supports and Magna's operating principles, including:
   1. Magna Employee Charter - Operating under its principles by treating all team members equally, fairly and with dignity and respect.
   2. Abide by BGM policies and procedures as described in the most current version of the Team Member Handbook.
   3. Open Door Policy - Solves issues with two-way, open and friendly communication.
   4. 5S - Maintains and promotes good housekeeping by following the philosophy "Everything has a place. Everything in its place".
   5. Safety First - Obey the plant's safety rules and procedures by wearing PPE at all times and immediately addressing all safety concerns. Promotes an environment where zero injuries are the expected standard.
   6. Promote MAFACT benchmarks to achieve World Class Manufacturing.
   7. Core values - Treat all team members equally, fairly, with dignity and respect without favoritism in accordance with company values.
   8. Attend and participate in Team, Department, Plant-wide and any other meetings as required.
   9. Conduct all activities in a professional manner and positive attitude with an emphasis on personal responsibility.
4. Solve day-to-day problems with Windows client operating systems, Microsoft Office, software packages, IP telephones, printers, and mobile devices.
5. Troubleshoot connectivity for wired and wireless connections.
6. Maintain Windows client OS software patches and security updates.
7. Install, upgrade, and/or repair computer hardware and software.
8. Maintain up-to-date inventories for hardware and software.
9. Provide on-site and remote user support.

(This job description in no way implies that these are the only duties to be performed in this position. Team members will be required to follow any other job related instructions or to perform other job duties requested by their leader)
Key Qualifications/Requirements
Education and/or Experience:

• High School diploma or GED required
• Associate's degree in IT or equivalent experience required
• Microsoft, CompTIA, HDI certifications are a plus

Knowledge, Skills and Abilities:

• Computer skills; proficient in Microsoft Word and Excel preferred
• Minimum of 1 year experience in a manufacturing environment preferred
• Operate standard office equipment preferred
• Minimum of 1 year of working experience in a technical field required

Additional Information
Competencies

• Adaptability
• Communication
• Consistency
• Deliverable
• Accountable

Physical Demands

• Office and General factory environment
• Able to be flexible in hours of work on short notice in order to meet internal/external customer requirements (scheduled and non-scheduled overtime shifts, etc.)
• Possible Shift Work
• Ability to sit and stand for prolonged periods of time, and occasional bending and stooping.

Awareness. Unity. Empowerment.
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.