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Form of workJob Description
Position: Desktop Support Engineer
Location: Itasca, IL 60143 onsite daily
Duration: Contract to hire
Schedule: 8:30am -4:30 pm (35 hour work week)
Hourly rate range: $25.00 - $35.00 per hour depending on experience
I am looking for a Desktop Support Engineer to provide end user support onsite and be a member of a small onsite team in a fast-paced environment. You will be deploying and troubleshooting all hardware, operating systems and applications with our office and production facility.
You would be responsible for receiving and responding to customer problems received via the ServiceNow ticketing system, phone, and email.
- Provide Deskside support (Hardware & Software) on Windows computers, local and network printers, multi-function devices and other peripheral IT devices.
- Prioritize and manage technical support activities including the remediation of end user IT issues.
- Enhance and provide technology training for onboarding employees.
- Assist as necessary with the onboarding of new employees with IT equipment.
- Install, configure, test, and maintain IT systems as necessary to address Incidents and Services Requests.
- Provide Desktop Support for Windows computers.
- Work with other IT Teams and Service Providers to coordinate the resolution of incidents and fulfilment of service requests.
- Provide Audio/Visual and Conference Room technology support.
- Work with hardware vendors to facilitate warranty repairs on company owned equipment.
- Manage ServiceNow queues to achieve Service Level Agreements.
- Oversee 100% of the requests, incidents, and problems at your site. Manage and coordinate urgent and complicated support issues.
Qualifications
- 5 - 10 years of experience in IT End User support with a global organization.
- Technical experience with Microsoft Windows 10 and up
- Microsoft Office 365 Suite
- Microsoft Teams
- Ability to provide networking (WAN/LAN/Wi-Fi) and Remote Access (VPN) support.
- Experience with SCCM, PXE Boot
- Microsoft Intune
- Experience with setting up and supporting peripherals.
- Support of mobile devices iPhone and Android
- Excellent customer trouble-shooting abilities in software and hardware, the ability to lead trouble-shooting conversations until resolved and provide detailed root cause analysis reports.
- Experience with ServiceNow or other ticketing tools
- Exceptional interpersonal communication skills to work with users from all levels of the organization.
- Must be able to monitor and drive teams to perform at high levels, resulting in maximum customer satisfaction.
- Knowledge of ITIL standards and methods, ITIL certification is a plus.
- Must be able to safely lift/move IT equipment of 50 lbs.
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Did you know about Sterling? As a Sterling W2 employee on contract, you are eligible to receive a Full Employee Benefits Package that includes paid time off, paid holidays, 3 medical plans to choose from, dental & vision plans, 401(k), and an Employee Stock Ownership (ESOP) plan.
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
