It Customer Support Representative- Inside Sales

Customer Support Representative (CSR)

Acture Solutions of Colonie, NY is looking to hire a full-time Customer Support Representative to join our remarkably smart team. With a renewed vision from our CEO, Acture Solutions is preparing for expansion through innovation, creativity, and forward-thinking.

Position Overview:
This is an Inside Sales and Customer Support position within the Account Management team, reporting to the vCIOs while working closely with fellow sales and operations team members to grow opportunities within won/existing accounts.

RESPONSIBILITIES
•Provide inside Sales Support for Acture's sales team and their account base.
•Know all aspects of Acture's line card of offerings for managed services, networking, cybersecurity, licensing, collaboration tech, and cloud solutions... aka "the stack" and participate in improving the stack.
•Collaborate with sales team members, senior technicians, key vendors, and Acture site leaders to design, price, and manage your opportunities through the CRM system.
•Learn your accounts' IT budgets, specifically spends on services, licensing, and calculated costs due to inefficiencies.
•Calculate and produce quotes for clients and ensure that SOWs are generated by the engineering team
•Initiate and usher business orders/opportunities smoothly through both internal and external processes to closure.
•Work with vCIOs to develop and maintain your accounts' THREE-YEAR ROADMAP, TWO-YEAR PLAN, and ONE YEAR SPEND BUDGET, moving the clients towards great projects, best practices, better security, and more effective use of technology.
•Help resolve invoicing and payment issues when appropriate, answering questions and knowing what your clients' finance teams need for Acture to be timely paid.
•Stay briefed on your clients' projects and know your clients' expiration items for subscriptions, licensing, and service contract renewals, briefing the client proactively so they feel "fully informed".
•Understand Vendor programs to maximize margins and discounts to customers.
•Use partner manufacturer portals to effectively fulfill customer requests.
•Effectively manage the sales pipeline.
 
Who you are:
•You have an Associates or Bachelors degree in IT, Computer Science, or related field. (preferred)
•You have at least 2 years of experience in IT sales or customer service.
•Your attention to detail is one of your most valued traits
•You are organized to a fault and love keeping things on track
•You are well-spoken and love assisting clients and delivering on promises.
•You are experienced in Microsoft Teams, Microsoft Excel, and using CRM platforms.
•You love problem-solving and helping others.
•You can change priorities quickly when necessary, yet still keep movement on long-term projects and tasks.

Who We Are:
Acture Solutions has been a leader in the technology solutions space for over 4 decades in the Capital Region. We offer the most current 360º IT solutions and are DEFINITELY NOT YOUR FATHERS MSP.

Over the past 5 years under new leadership, we have tripled in size and have made Inc. Magazine's Fastest Growing Companies List for 2 consecutive years. We are a scrappy, highly skilled, and highly motivated team of problem solvers that is focused on delivering excellence to the clients we serve.

We project to double in size over the next 3 years and are looking for "lifers" who want to stay with us, grow with us, and contribute to the team's success.
Compensation:

•$65k-$80k plus commissions/bonus based on experience.
•CDPHP Health insurance plan with zero deductible
•Vision and Dental options
•An employer matching 401(k) plan
•Generous PTO policy that allows your work life and personal life to play nicely together.
Acture Solutions is an Equal Opportunity Employer that values a diverse team that puts out quality work and brings a healthy attitude every day.

Acture has had the reputation of being the very best in our industry. We are now at a turning-point in our company and are shaping an even better brand for our exciting future. We believe in a "people first" culture where respect and quality are never sacrificed for profit.

We are building our company's future with high standards for quality and performance, combined with a fun, respectful, and inclusive environment. Want to join us on the ride?