It Contract Manager - Department Of Information Technology - U2328 (Unclassified)

To apply for this position, follow the instructions below under the "Selection Process" section. Online applications CANNOT be accepted.
The Position:
Under the direction of the Deputy Director of the Information Technology (IT) Contracts Division within the Department of IT, IT Contracts Managers are responsible for managing the complete lifecycle of agreements from initiation, negotiation, stakeholder approval, execution, monitoring, and renewal through retirement. The IT Contract Manager will execute contract governance, compliance, change orders, and renewals, assist in obligation management, and, in collaboration with IT Service Managers, handle dispute management in the best interests of the City. The position will be hybrid.
The position will be responsible for managing large managed service provider (MSP) contracts, monitoring resource unit consumption, enforcing service level agreements, assessing financial penalties for non-performance, and developing contract change orders with stakeholders and the MSPs. Responsibilities also include conducting requests for information (RFI), request for proposal (RFP), invitation to bid (ITB), and other competitive procurement processes for technology goods and services. The position will also be responsible for developing statements of work for deliverables, City Council reports for contract approvals, and industry research to drive contract best practices and align procurements with industry standards and competitive services.
This position also reviews new IT projects during the IT Governance process by reviewing proposed contracts, analyzing risks, and recommending strategies to negotiate the best terms for IT materials and/or services. The IT Contract Manager also assists City departments by researching the market for various options for IT materials, services, and service delivery options with enforceable service level metrics. IT Contract Managers provide and maintain templates and standards for use by other departments for IT-related City solicitations under development.
There's no such thing as a "perfect" candidate. The City is looking for exceptional people who want to make a positive impact through their work, will serve their community proudly, and be excited to come to work every day. Education and experience studies have shown that people are less likely to apply for jobs unless they believe they can perform every task listed in the job description. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications and we encourage you to apply if you are interested.
Key Areas of Responsibility:

• Administration and management of the City $250M+ portfolio of IT service contracts including data center, cloud, network, voice, application support, workplace services, cross functional, and security operations center and other, underpinning agreements.
• Collaboration with procurement and IT colleagues to assist with developing statements of work (SOWs), requests for information (RFIs), invitations to bid (ITBs) and requests for proposal (RFPs) to fill a sourcing need.
• Participates in development, review, evaluation, selection, and award of IT solicitations citywide.
• Contract development, amendments, change orders, license renewals, and audits for enterprise software applications, hardware maintenance, IT support, and other supporting agreements.
• Maintain relationships with vendor teams to ensure optimal service delivery and prompt escalation of issues.
• Negotiation of IT contracts to obtain the best value and terms for the City.
• Enforce fee reductions for missed service level agreement deliverables.
• Provide governance to ensure all parties meet their contractual obligations and maximize business value.
• Benchmark contract costs with the current IT industry and monitor industry sourcing trends.
• Develop and potentially present City Council reports for contracts that meet thresholds for City Council approval.
• Manage contract disputes with vendors and engage legal team and executive management when necessary.
• Participate in competitive procurement processes to ensure compliance with applicable State and Federal laws, City ordinances, regulations, policies, Equal Opportunity Contracting guidelines, and public procurement best practices.
• Develop and maintain a knowledge base of negotiating strategies, best practices, contract terms, and other clauses for use by the whole organization and recommend improvements to processes, procedures, workflows, IT services, and organizational practices for contract management.
• Continually maintain professional skills through classroom training, research in IT technology, procurement, and contracting best practices and trends, online webinars or virtual training classes, cross-training, and other methods of knowledge development.
• Prepare effective written and oral communications, reports, instructions, and presentations.
• Carry out additional duties, as necessary.

Minimum Qualifications:

• Bachelor's Degree in supply chain, information systems, business administration, public administration, business management or a related field, and
• Three (3) years or more of professional contract administration experience with outsourced IT technical services, and
• Three (3) years or more in commodity management, strategic sourcing, or procurement with an emphasis in technology and/or IT service level agreements.
• Any combination of education or experience that demonstrates these qualifications may be qualifying.

Desirable Qualifications:
The ideal candidate will possess the following qualifications:

• A commitment to public service, fiscal responsibility, and innovation in government.
• Experience in developing public sector RFI, RFP, and ITB procurements for technology goods, services, and consultants.
• ITIL certification and knowledge of IT Master Services Agreements, IT service delivery, and IT contracting best practices and processes.
• Knowledge of IT concepts, practices, terms, services, systems, and managed services.
• Strong project and process management skills, with the ability to handle multiple vendors and multiple contracts, PMP certification.
• Ability to balance competing priorities with both internally and externally imposed deadlines.
• Exceptional interpersonal and customer service skills, with the ability to successfully engage a wide variety of stakeholders.
• Excellent written and oral communication skills.
• Ability to communicate complex and technical information in a simple, clear, and straightforward manner.
• Ability to communicate effectively to different audiences, including elected officials, various levels of City management and members of the public.
• Highly analytical, ethical, and objective, with the ability to successfully navigate in a political environment without being political.
• Quantitative analytical abilities, including the ability to use Microsoft Office software and City SAP and Ariba software proficiently.
• Ability to assess and manage risks by determining contractual and financial exposures and negotiating agreements and/or making other recommendations to mitigate.
• Ability to comprehend technical details and understand how they relate to and impact the 'big picture', distinguish between what is required versus 'nice to haves,' and ability to manage conflicting stakeholder needs and wants.
• Ability to work both independently and as part of a team in a fast-paced, high-pressure environment within tight time constraints.
• Motivated with the ability and desire to take initiative.

Benefits:
The City offers a robust benefits package that includes:

• 1 floating holiday per fiscal year.
• 10 paid holidays.
• A wide variety of cafeteria-style health and wellness plans or in-lieu cash waiver.
• Annual tuition reimbursement.
• Approximately 176 hours of paid annual leave for an employee's first 15 years of service, and approximately 216 hours for 16+ years of service.
• Child Care Annual Leave Exchange.
• City-paid life insurance.
• City-subsidized transit options, including: transit pass, parking pass, and vanpool options.
• Complimentary LinkedIn Learning professional development opportunities.
• Defined retirement plan, including pension reciprocity, dependent on an employee's eligibility status (new hire, rehire, etc.).
• Reduced-rate fitness center memberships.
• Up to 24 hours of annual discretionary leave per fiscal year.

For additional details, please review the Benefits Summary for Unclassified Employees (Download PDF reader) or contact the Benefits Division of the Risk Management Department at (619) 236-5924.
The Department:
The Department of Information Technology is responsible for citywide technology strategy, operational support of applications, infrastructure, and wireless technologies, enterprise application services, and management of Information Technology (IT) services contracts and assets.
In 2022, San Diego was ranked first nationally in the Digital Cities Survey Awards for digital services in cities with populations greater than 500,000 by the Center for Digital Government.
The Department's goals are to: (1) Modernize and maximize the business value and resiliency of technology services; (2) Centralize and modernize City technologies to drive best practices and innovation. (3) Advance IT Service Delivery by enhancing City technology contracts for transparency, oversight, and operational excellence. (4) Secure the City's data and technology. (5) Advance digital equity Citywide for low-income communities.
The Department's vision is to be a national municipal leader and strategic business partner for innovative technology solutions.
The City:
With more than 1.4 million residents, the City of San Diego is the eighth largest city in the United States and the second largest in California. The City of San Diego's strong economy, diverse population, great educational institutions, unsurpassed quality of life, and world-renowned location make it the ideal place to work, live, and play. With its great weather, miles of sandy beaches, and major attractions, San Diego has something to offer for everyone.
The City's Mission, as stated in the Strategic Plan is "Every day we serve our communities to make San Diego not just a fine city, but a great City." The City's Vision is "Opportunity in every neighborhood, excellent service for every San Diegan".
As one of the region's largest employers, the City of San Diego employs nearly 12,000 highly dedicated employees and has a combined Fiscal Year 2023 operating and capital budget of approximately $5 billion. Additional information about the City of San Diego can be found on the City's website.
Pre-Employment Requirements and Screening Process:
Employment offers are conditional, pending the results of all screening processes applicable to the position. All the processes required by the City of San Diego must be successfully completed before employment begins. Please refer to the City's pre-employment requirements and screening process webpage for additional information. Nothing in this job posting constitutes or should be construed as part of an express or implied contract for employment with the City of San Diego.
Selection Process:
To be considered for this position, you must email and attach the documents listed below to the Human Resources Department at: HumanResources@sandiego.gov
1) Resume;
2) Letter of Interest, highlighting your relevant work experience and qualifications for this position; and
3) List of three professional references.
a) Attachments must be submitted in either PDF or Word Document format
b) Reference Recruitment Number U2328 in the Subject Line.
c) Candidates are encouraged to apply promptly as interviews and selection may begin upon receipt of resumes from qualified individuals.
If you have any questions, please email the City's Human Resources Department at HumanResources@sandiego.gov.
The City of San Diego has an active Equal Opportunity/ADA Program for employment and vigorously supports diversity in the workplace.Employment Type: Unclassified