It Computer Operator (3Rd Shift Role)

One of TEKsystems clients is looking for multiple qualified

candidates to support their IT department's Computer Operator team.

These roles are high paced, and our client is looking for

candidates that can handle the high volume workload. This is also a great

opportunity for someone to grow their skills within the IT support and have the

opportunity to advance their careers within IT. They are currently looking for

an individual who is looking to grow within their company.

3rd Shift Schedule:

First 4 shifts: Monday Night 10:30pm - Thursday Morning 6am

5th shift of the Week: Friday Night 10:30pm - Saturday Morning 7am

*Please apply if you're interested in hearing more about the

opportunity*

*We are looking to set up interviews as early as next week*

Top Three Skills:                            Experience

supporting/monitoring an AS/400 environment or any systems monitoring

experience. Experience providing technical troubleshooting to various

technology. Strong customer service experience and ability to work on their

own.

Job Description:              Our client is looking for a

entry to mid-level IT talent to work as an RPG Support Analyst to assist in the

monitoring of the mid-range platform on 3rd Shift, 40 hours/week. Candidate

will be responsible for monitoring the RPG environment on 3rd Shift and be

responsible for escalating issues to the appropriate teams. 3rd Shift requires

a higher-level issue, that will be more focused on issues with production at a

faster rate of response.

General Summary:

Under general supervision and for assigned shift, submits

jobs as indicated by operations schedule, answers console messages and takes

appropriate action as required, loads and unloads media and distributes

reports. Sets up and maintains hardware and related software, as required.

Performs other related duties as assigned.

Essential Responsibilities:

1. Maintains a detailed knowledge of the specific

requirements for AS400 jobs run on assigned shift. Submits jobs as defined in

the daily run log.

2. Monitors the AS400 system, responds to any problems and

takes corrective action, as required. Troubleshoots user and systems problems

related to the AS400 for 14 affiliate plants.

3. Sets-up, maintains and repairs AS400 hardware and related

software for a single shift. May perform other documented procedures to

maintain network servers.

4. Properly identifies, files, and/or distributes all output

media produced on assigned shift.

5. Maintains shift log, incident log, and consumable

inventory record and prepares purchase requisitions, as required.

6. For second and third shift, performs helpdesk-related

duties.

7. May coordinate projects with their affiliate companies.

8. Maintains an appropriate level of conventionality and

conformance in regard to the corporate culture as expressed in the Associate

Handbook. Relates well with others, including as appropriate, peers,

supervisor, subordinates, customers and suppliers while maintaining good

attendance. Assumes appropriate role(s) when working in a team environment.

Responds appropriately to unexpected and/or continuing situations, which

develop in the work environment.

9. Follows general organization-wide and department-specific

QS-9000 policies, procedures and work instructions.

10. Participates in and supports environmental ISO 14001 and

safety activities by developing supporting goals and objectives, attending

required training, complying with established procedures and initiating and

implementing corrective actions, as needed.

11. Answers Helpdesk phone. Gathers information and logs

problem call.

12. Performs other related duties, as required.

Minimum Level of Education and Training Required:

High School diploma. College degree or computer training.

Previous PC, network or AS400 support experience.

Minimum Level of Knowledge and Skills Required:

Analytical skills to gather and interpret observable factual

information from several sources.

Communication skills to interact with coworkers and

supervisor and to understand and respond to requests or instructions. Basic

courtesy and customer service skills.

Customer service skills and courtesy for routine

interactions.

Knowledge of AS400 hardware components and appropriate

software applications systems for assigned shift and one alternate shift. Some

knowledge of PC networking.

Ability to coordinate and monitor a high level of activity

as demonstrated under a variety of conditions and constraints. Good

organizational and time management skills.

Minimum Level of Physical Effort Required:

Concentrates and pays close attention to detailed job

responsibilities. Stands or sits, walks and ability to lift 50 pounds.

Work Environment:

Pleasant, well-lighted area with comfortable temperature and

without significant amounts of dust, fumes or odors. Unavoidable accidents and

health hazards are unlikely.

Targeted Level of Behavioral Competencies:

Core Competencies:

1. Accountability/Commitment: Occasionally exceeds the

expected commitment in terms of both quality and timeliness. Viewed by others

as a good corporate citizen and has some positive impact on others’ behavior.

Very clear personal commitment to good results. Always accepts responsibility

and admits mistakes. Sometimes acts proactively. Good example of self-motivated

achievement oriented individual. Assumes responsibilities beyond expectations.

Is consistently internally motivated. Has a high expectation for own work. Only

needs information and little direct supervision.

2. Culture and Diversity: Uses many elements of diversity in

various groups to help accomplish work goals. Respects its meaning as it

affects the workplace. Uses a good understanding of cultural issues to directly

control his or her actions. Thinks twice before acting. Seldom offends in any

way. Learns from diversity. Will take time to give others the cultural

background that helps them to understand his or her perspective.

3. Kaizen: Offers suggestions and creates improvement ideas

for areas within his or her immediate responsibility. Sees subtle changes in

the immediate environment and how they impact their work process and results.

Brings problems to the attention of the appropriate person and supports the

resolution of those problems.

4. Quality First: Meets quality standards. Delivers high

level of quality for all tasks except the most complex. Offers suggestions and

creates operating procedures of moderate complexity. Articulates a quality

commitment and understands the quality implications of their immediate

customers.

5. Team Player: Consistently provides support to working

team. Shares team goals. Influences other team members to communicate difficult

information. Uses influence skills positively. Models team support efforts.

Acts as mediator and recognizes conflicts and quickly acts positively to

resolve them.

Work Environment:       

             Manufacturing.

Business Challenge:       

             To keep the manufacturing

systems running production. The back end of these are the AS/400 so up-time of

the systems is key critical to operations.

Non-Technical Skills:      

             Strong customer service and

dependability. Candidate must be reliable and be able to work alone.

*Please apply if you're interested in hearing more about the opportunity*

*We are looking to set up interviews as early as this week and start in the position ASAP or 2 weeks notice*

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.