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SalaryHastings Mutual is looking for Computer Systems Operator to join our Data Center operations team! This is a great opportunity for an individual looking to enter the infrastructure side of IT Operations and support our daily operations for this critical business area.
Position Overview
The individual in this role will perform the basic tasks required to operate the Systems used in the Hastings Mutual IT environment, including performing necessary maintenance tasks of associated peripherals used in the Data Center in addition to processing and distributing various enterprise reports. This role will have limited interaction with employees, vendors, and business partners, and works in an environmentally controlled workspace. There will be some light physical labor (i.e. moving boxes, cleaning equipment, etc.).
Technical Systems this role will use include:
- IBM Z/OS
- TSO
- High-Capacity Printers
- Hewlett-Packard Servers
- Control-M Job Scheduling Software
Position Location & Work Format
This role operates within a 24/7/365 environment to support our business operations and will work a 2nd Shift (4:00pm - 12:30am) schedule in a hybrid (combination of remote and in-office based work). The individual in this role will work the majority of their training on 1st shift (8:00-4:30pm) but will complete the last portion of their training on 2nd.
Lastly, this position will require the ability to work a Saturday schedule once every two months, and a 3rd shift (12:00am - 8:30am) shift twice a year to support our month-end process.
Position Duties & Responsibilities
- Performs Systems Operation activities, such as responding to messages, displaying queues, determining status, and canceling or purging tasks.
- Performs System Printer(s) Operational activities, such as re-supplying forms, adding toner, cleaning, loading forms, making normal operator adjustments, and responding to routine system messages.
- Processes and distributes outputs.
- Performs Job Scheduler activities, i.e. runs all schedules, such as daily, weekly, monthly, on-request schedules, etc.
- Performs basic troubleshooting. Identifies hardware or software errors and types, documents, and follows appropriate procedures.
- Recovers or restarts jobs terminated by hardware or software failures as documented.
- Actively participates in professional development, i.e. continuing education or self-improvement.
- Other duties as assigned by leadership, either verbally or in writing.
Candidate Requirements & Qualifications
- High School Diploma or equivalent is required. College work or degree a plus.
- Technical Certifications such as A+ or similar are desired.
- Experience with Control-M Job Scheduling Software highly desired.
- Demonstrated problem-solving ability required.
- Knowledge of basic PC and Microsoft office products.
- Experience working within IT operations setting is helpful.
- Demonstrated excellent communication skills, both written and verbal.
- Ability to type efficiently, both regular keyboard and 10-Key.
- Ability to work in a fast-paced, mission-critical environment.
- Punctuality and dependability are required, given the nature of a support-level role.
- Ability to work any shift as needed and assigned.
Our Commitment as an Employer
We value the strength of a diverse and inclusive workforce. Hastings Mutual is committed to providing equal opportunity for all employees and candidates in a work environment that does not tolerate any form of discrimination or harassment. Decisions related to employment are based on business needs, position requirements, and individual characteristics without regard to appearance, nationality, origin, race, color, religion, gender, sexual orientation, age, body, disability, veteran, family, marital status, or any legally protected class.
Hastings Mutual seeks to provide reasonable accommodation to disabled individuals in the hiring process in compliance with federal, state, and local law. Candidates requiring accommodation to complete their job application or participate in the interviewing process are asked to notify the Talent Acquisition Specialist or contact us at 800-442-8277.
Hastings Mutual seeks to provide reasonable accommodation to disabled individuals in the hiring process in compliance with federal, state, and local law. Candidates requiring accommodation to complete their job application or participate in the interviewing process are asked to notify the Talent Acquisition Specialist or contact us at 800-442-8277.
About Hastings Mutual Insurance Company
From our humble roots in 1885 providing coverage for windstorm damage, Hastings Mutual has evolved into a leading regional property and casualty insurance carrier, offering innovative products for businesses, farm owners, and individuals. We work with customers in six Midwestern states (Illinois, Indiana, Iowa, Michigan, Ohio, and Wisconsin). Hastings Mutual is known for its financial strength, high ethical standards, and culture of service and responsiveness.
The core of our ongoing success is our employees. Whether at the corporate offices in Hastings, Michigan to our remote team members throughout the Midwest, Hastings Mutual is made up of talented professionals across multiple divisions and functional areas. Our commitment to our employees and work culture has been confirmed with our inclusion in the “Best and Brightest Companies to Work for in West Michigan” each year since 2011.
Hastings Mutual offers a friendly, family-like environment that values transparency and approachability. We recognize the hard work of our employees with many benefits, including fully paid certification training, a cafeteria, and fitness center at our corporate offices, ongoing professional development opportunities, and financial stability backed by our “A” rating from A.M. Best. We also have a long-term commitment to the communities in which we live and work, either through partnerships with local charitable organizations or through our own Hastings Mutual Charitable Foundation.
At Hastings Mutual, we’re always looking for professionals of all experience and education levels to help us continue our more than 130-year history of successful, stable growth.
