It Application Specialist - Bistrack

Let’s share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time.
• For our fifth consecutive year, we ranked in the Top 10 Best Places to work in Idaho.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with supplying materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture some products including trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have been working for Franklin Building Supply for 10, 20, or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employee-owners.
• We are committed to working safer, smarter, and more efficiently than ever before. We are making significant investments in tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary purpose: This position provides support and training and will function as the primary contact for end users utilizing the Epicor Bistrack ERP software suite.

Duties and Responsibilities:

• Bistrack Support: Responsible for providing comprehensive support for Epicor Bistrack, in addition to related software and hardware, to address end users' needs effectively.
• User Training: Responsible for training personnel on best practices and the optimal use of Bistrack, ensuring proficient software utilization throughout the organization.
• Case Escalation: Responsible for taking action to escalate all unresolved cases to the Manager of IT Support to ensure timely issue resolution.
• Effective Communication: Responsible for communicating effectively with all users, maintaining clear and responsive communication from the initial inquiry through the case's completion.
• Onsite Support: Travel onsite as needed to provide onsite support for all locations, addressing Bistrack-related issues and ensuring smooth operations.
• IT Projects: Work on other IT projects as directed, contributing your expertise to various IT initiatives.
• Safety and Quality: Maintain a focus on safety and quality at all times to ensure the integrity of IT services.
• Other Duties: Perform additional tasks and responsibilities as assigned, contributing to the overall success of the IT department.

Qualifications:

To excel in this role, you should possess the following qualifications and attributes:

• Bistrack Expertise: Extensive experience in administrating and using BisTrack in a production environment, demonstrating your proficiency with the software.
• IT Skills: A broad range of IT skills and aptitude to troubleshoot most hardware and software issues that may arise.
• Decision-Making: Good judgment and decision-making skills to address a variety of IT situations effectively.
• Adaptability: The ability to modify your planned daily schedule to address unplanned urgencies, demonstrating adaptability and responsiveness.
• Problem Solving: An action-oriented problem solver, capable of taking initiative to resolve issues promptly.
• Professionalism: Represent the company in a way that conveys a positive impression to customers and colleagues.
• Collaboration: Comfortable engaging with team members, collaborating effectively, and contributing to a positive workplace atmosphere.
• Pressure Handling: Thrive under pressure and exhibit the ability to manage multiple tasks with finesse.
• Time Management: Strong time management skills to efficiently handle IT support tasks.
• Driver's License: Possess a driver’s license with a clean driving record, allowing for travel to different locations as needed.

Strongly Preferred:

• Windows Proficiency: Proficiency with Windows operating system setup and configuration, as well as application setup and configuration, enhancing your ability to support end users.
• Enterprise Experience: At least 2 years of experience supporting end users in an enterprise environment, providing a strong foundation for this role.