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SalaryGENERAL DESCRIPTION
HBI’s Information and Technology Administrator will design, develop, and integrate complex work systems – e.g., overseeing HBI’s Help Desk function. This role requires the business knowledge and technical expertise to implement strategies, evaluate products, and build upon an infrastructure that supports the changing needs of HBI’s employees.
ABOUT HBI
HBI has been training and educating America’s home construction workforce for more than 40 years. Our proven business model has helped countless individuals create long-term career opportunities. Over the years, we have continued to build our program offerings and expand our footprint in the construction industry. From innovative initiatives to creative partnerships, we remain committed to building careers and changing lives.
Our programs teach highly sought-after technical construction trades and entrepreneurship to youth aged 16-24 in our Job Corps programs, Military Services, our Academies, and programs for adults and youth operating behind the fence in correctional facilities.
Apply by March 8, 2024
PRIMARY DUTIES AND RESPONSIBILITIES
IT Infrastructure
- Manage and monitor all infrastructure and systems installations, including configuration, testing, and maintenance using Microsoft Intune.
- Implement and maintain strategies for Azure cloud system, backup, security, and redundancy.
- Write custom scripts that increase efficiency and efficacy across all departments using MS SQL, Power Automate or power BI.
- Manage and monitor Office 365 environment (SharePoint, Teams, Exchange Online, OneDrive, Azure and other Office products).
- Develop criteria and establish productive oversight relationship(s) with suitable IT vendors.
Security and Compliance
- Contribute to the design, development, and implementation of systems, policies, and procedures.
- Recommend and develop organizational procedures, training guides and risk mitigation policies which protect the enterprise and enable growth.
- Assist in the development and execution of a disaster recovery plan.
- Handle all sensitive data in a discreet and confidential manner, consulting with appropriate management.
Helpdesk Management
- Manage the HBI Help Desk function, including network performance troubleshooting, recommend updates, patches, new applications, and equipment.
- Responsible for reviewing Help Desk analytics and statistical performance and providing recommendations on improvements.
- Create, implement and manage the escalation protocol/process of Helpdesk function.
- Provide technical support and guidance to others and handle confidential information as required.
- Foster a customer-service mentality and ensure the technology experience of HBI staff is a positive one.
- Implement training on companywide software updates to teach employees on new features.
- Assume responsibility in promoting teamwork and coordinating training for all assigned staff.
WORKING CONDITIONS:
Usual office type working conditions. Night and weekend work is occasionally necessary. Travel approximately 10%.
WORKING RELATIONSHIPS
Internal: All HBI Staff at all levels.
External: Vendors, consultants, and IT contractors.
QUALIFICATIONS
Required Education: BS/BA in an IT-related field science or equivalent combination of skills, training and experience.
Required Experience: Three(3) years’ related experience in information systems or related field as well as helpdesk experience.
Preferred Experience:
- Proven working experience as an IT Administrator or relevant experience.
- Experience working with external vendors.
- Five (5) years related experience, including project management experience.
- Helpdesk/Customer Service experience.
- Excellent knowledge of technical management, information analysis and computer hardware/software systems
- Expertise in data center management and data governance
- Hands-on experience with computer networks, network administration and network installation
STATUS: Exempt
SALARY: Level 6
LOCATION: Negotiable, DC Preferred
HBI is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected characteristic as established by federal, state, or local law.
