It Administrator

Benefits
Pulled from the full job description

401(k)
401(k) matching
Dental insurance
Paid time off
Retirement plan
Vision insurance
IT Technical Representative (Remote/Onsite)

Onsite Implementation of Hardware (PC's, Servers, Switches, Networking Gear, Racks, Cameras, Wiring etc..)
Complete Tickets from Onsite and have the ability to transfer to the next job efficiently
Resolution of inbound technical calls and tickets quickly, professionally and efficiently
Work Cooperatively with our team and any outside technical advisers/vendors
Follow company procedures and deadlines
Technically skilled with good problem solving abilities
Proficient in software installation
Repairing and replacing damaged hardware
Troubleshoot, diagnose, upgrade and repair PC's, Laptops, Printer's, etc.
Strong Operating System skills regarding troubleshooting
Knowledge of software such as Office 365, Exchange/Outlook, System Recovery, diagnostic utilities, Operating System Installs and more
Experience with Remote Terminal Software; Teamviewer, LogMein, Connectwise
Must demonstrate good judgment, interpersonal and organizational skills
Skilled in planning, organization, and decision making. (Project Management Mindset)
Skilled in oral and written communication.
Able to effectively communicate with customers, clients, and the public using a telephone, face to face, one to one setting, or using data network systems.
Able to produce written documents clearly with organized thoughts using proper sentence construction, punctuation, and grammar.
Able to comprehend and make inferences from written material.
Able to enter data or information into a terminal, PC or other keyboard device.
Able to effectively manage multiple tasks at once.
Proficient in HDD/SDD (Imaging Drives, Backing Up Drives, Data Transfers, Partitions)
Proficient and Knowledgeable regarding Backups (Cloud Based, Local, Operating System)
Experience with WiFi Installation and Setup (Standard and Mesh Networks with Roaming)
Proficient in Printer Networking (Connecting Printers to Server Networks and Sharing)
Proficient with Cat Cable Wiring (RJ45 Connection, Cable Testing)
Requirements:

Between 5 and 8 Years IT Experience Required (Remote Support, Networking, Hardware Implementation); Preferably for an MSP or Similar IT Structure
Highly Skilled in Customer Service (3 to 5 Years in Customer Service Required)
Must be charismatic with a good attitude (Great Work Ethic)
Must be Punctual (Arriving Early to Prepare for the Day); This is Critical
Reliable transportation (Must have a vehicle to ensure daily arrival)
High Ability to Multi-Task (Multiple Tickets at Once or Phone Calls)
Job Type: Full-time

Rate of Pay Based on Experience

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Paid time off
Retirement plan
Vision insurance
Compensation package:

Bonus opportunities
Experience level:

6 years
Schedule:

8 hour shift
Monday to Friday
On call
Education:

High school or equivalent (Preferred)
Experience:

Network Management (Firewalls, Switches): 3 years (Preferred)
Business IT Experience (Repair and Troubleshooting): 6 years (Required)
Customer service: 6 years (Required)
Windows Operating System: 6 years (Required)
Language:

English (Required)
License/Certification:

Driver's License (Required)
Work Location: In person