Address
Form of work- JOB SUMMARY/PURPOSE
- Supervises and supports staff in alignment with the IS Epic Clinical Support and Training team strategy. Coordinates personnel resources to support operational needs and is the first point of contact for staff. Helps implement the ongoing strategy of Epic support for clinical end users and includes analysis of business and user needs to support strategy with front-line staff. Promotes new and ongoing system functionality within Epic to assist customers in efficiency and safe EHR practices. Meets with both staff and manager regularly to achieve optimal application delivery and performance.This position will oversee the Epic Workflow Specialists who are based onsite at various locations. The position is hybrid, with a minimum of two days onsite per week
- DEPARTMENT DESCRIPTION
Information Services is committed to providing leadership, Support and coordination of technology at Samaritan Health Services. The IS Design and Operations function manages the operations of our existing services and implements new technology into the organization on behalf of our business customers. Our team includes the 24/7 service desk, application operations and implementation teams.
- EXPERIENCE/EDUCATION/QUALIFICATIONS
- Associate’s degree (preferably in a related field) or equivalent experience required.
- Four (4) years Epic System experience or in an IS related position required.
- One (1) year IT related leadership experience preferred.
- Experience in a healthcare setting preferred.
- KNOWLEDGE/SKILLS/ABILITIES
- Problem Solving: Ability to identify complex problems, involve key parties, gather pertinent data, and consider various options in the decision-making process. Skilled at applying problem solving skills in a logical, consistent, and systematic way to resolve issues.
- Conflict Resolution: Ability to influence others to build consensus and gain cooperation. Ability to negotiate disagreements in a positive and constructive manner while considering the contribution of other team members to reach a mutually acceptable solution.
- Communication: Skilled at sharing information in an appropriate and timely manner showing mutual respect and genuinely soliciting the feedback of others. Ability to effectively tailor communications to various audiences including peers, customers and leadership.
- Leadership: Skilled at creating a positive environment where the team can be successful. Ability to train and successfully mentor less experienced team members to increase the effectiveness of the overall team.
- PHYSICAL DEMANDS
Rarely
(1 - 10% of the time)Occasionally
(11 - 33% of the time)Frequently
(34 - 66% of the time)Continually
(67 – 100% of the time)WALK - INCLINE
CLIMB - STAIRS
LIFT (Floor to Waist: 0"-36") 0-20 Lbs
LIFT (Knee to chest: 24"-54") 0 - 20 Lbs
LIFT (Waist to Eye: up to 54") 0 - 20 LbsBEND FORWARD at waist
PUSH (0-20 pounds force)
PULL (0-20 pounds force)
KNEEL (on knees)STAND
WALK - LEVEL SURFACE
REACH – Upward
ROTATE TRUNK Standing
CARRY 1-handed, 0 - 20 pounds
CARRY 2-handed, 0 - 20 poundsSIT
ROTATE TRUNK Sitting
REACH - Forward
MANUAL DEXTERITY Hands/wrists
FINGER DEXTERITY
PINCH Fingers
GRASP Hand/FistNone specified
