IRD Attendant AM (Part-Time)

Why us?

Urban Farmer is seeking a part-time In Room Dining Attendant AM (Part-Time) to join our culinary team. Portland's most sophisticated Farmer-to-Table steakhouse, located on the 8th floor of the Nines Hotel. We take advantage of Oregon's bounty and use locally sourced ingredients and meats to distinguish our food as the best in the city.

 

As part of the Sage Restaurant Group, we focus on building "independent" restaurants and lounges bordering our hotels in prime locations. We connect with the people that live and work in the communities we serve by providing highly designed, innovative, locally focused food and beverage experiences. Surrounded by farms, forests and the ocean, Portland is one of America's booming food cities with year-round Farmers' Markets and artisans creating and making some of the most delicious goods in America. It's a chefs' playground.

Job Overview

Responsible for set-up, delivery, and retrieval of food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of company standards and profit maximization.

Responsibilities

• Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
• Set-up and deliver all VIP amenities.
• Service all hospitality suites in accordance with BEO and established policy and procedures.
• Complete all shift sidework as outlined in the hotel's operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
• Report all communications to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with company policies and procedures.

Qualifications

Education/Formal Training

High school education or equivalent.

 

Experience

Previous experience in similar position of 3 months or longer.

 

Knowledge/Skills

• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Must know standard cash-handling procedures.
• Must be fluent in oral and written English.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
• Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
• Continuous standing -during preparation, during service hours or during expediting.
• Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
• Must have excellent vision to see that product is prepared appropriately.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Environment

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.

Benefits

Urban Farmer is certified Gold for Sustainability at Work. As one of Oregon's Healthiest Employers, Urban Farmer offers perks that are comparable to progressive employers.

• All associates can enjoy our complimentary cafeteria.
• 401k matching for all our associates.
• Hotel discounts at marriott.com.
• Many other perks, benefits & discounts for all our associates!
• Save on your parking and public transportation costs by using our pre-tax savings account.
• Our location is right next to the center of all for MAX lines and close to the Portland Streetcar, a prime location for driving, taking public transportation, biking, or even walking to work.
• $50 TriMet monthly subsidy!

Bold. Bright. Caring. Energetic. Driven. Strategic. Daring. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference. If this sounds like you, then explore the career positions at Sage Restaurant Group that await you.

Employment Type: PART_TIME