Address
Form of work
SalaryDuties and responsibilities include essential functions of positions assigned to this classification. Depending on assignment, the employee may perform a combination of some or all the following duties:
- Use management reports and tools to set daily, weekly, and monthly individual and team-based production goals.
- Provide regular performance feedback and coaching and conduct annual performance appraisals.
- Oversee and evaluate the day-to-day performance of each investigator and resolve production and/or quality issues as they arise.
- Develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
- Identify trends and assess opportunities to improve processes at the investigator, manager, and company levels.
- Help the sales team up-sell or cross-sell services and products.
- Monitor and control expenses and budgets, including weekly timesheets, paid time off, and team overtime and travel costs.
- Strategically and proactively hire qualified investigators to maximize efficiency and profit.
- Identify training needs for the field investigators and implement procedures to fulfill those needs.
- Adjust case priorities and staff assignments as needed to achieve team and client performance objectives and goals.
- Proactively assist, coach, and educate co-workers as needed.
- Carefully supervises the details and quality of own and others' work. Provide information timely and usable to others who need to act on it.
- Ability to work evenings/ weekends based on business needs.
Requirements:
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
- Critical thinking with the ability to make sound judgments and decision making.
- The ability to assess a situation and independently take action to address it.
- Good decision-making skills and response to high-pressure situations.
- Excellent written & verbal communication skills, rapport-building skills, organization and prioritization, multi-task, and computer and Internet skills.
- Confident, articulate, and professional speaking abilities (and experience). Empathic listener and persuasive speaker.
- Excellent organizational and leadership skills.
- Demonstrate the ability to mentor and/or deliver corrective action.
- Good time-management skills.
- Ability to work in a fast-paced and high-pressure environment.
- Computer literate.
Educational/Experience Qualifications:
- Proven supervisory experience with direct reports working remotely in a city, state or regional field setting.
- Managed 15 or more direct reports for three years or more.
- Knowledge of organizational effectiveness and operations management.
- Medical, Dental, Vision plans
- Life, LTD and STD paid by the employer
- 401(k) with company match up to 4%
- Paid Time Off and company paid holidays
- Tuition assistance after 1 year of service
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
About Us:
CoventBridge Group is the global leader in full-service investigations providing Surveillance, SIU and Compliance, Claims Investigation, Counter-Fraud Programs, Desktop Investigations, Social Media, Record Retrieval, Canvasses and Vendor Management programs. The company provides top tier data privacy and security practices, deploys robust case management technology customized to clients’ needs and delivers worldwide coverage via its 1000 employees and affiliates worldwide.
CoventBridge is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, caste, disability, veteran status, and other legally protected characteristics and maintains a drug-free workplace.
CoventBridge is committed to the full inclusion of all qualified individuals. As part of this commitment, CoventBridge will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: Human Resources; 888-932-7364; humanresources@coventbridge.com.
