International Services Representative

INTERNATIONAL ADMISSIONS (BL-INTP-IUBLA)

About the Office of the Vice President for International Affairs (OVPIA)

The Vice President for International Affairs and the teams of staff in OVPIA's offices are the stewards of international activity across all campuses of Indiana University. We provide strategic leadership and advocacy for all international programs and projects and coordinate the resources necessary to sustain their growth. Our goal is to enable as many students, faculty, and staff as possible to pursue international and intercultural knowledge and experiences and to become engaged global citizens.

Learn how OVPIA provides leadership and support for IU's international efforts.

Within OVPIA, the Office of International Services (OIS) is dedicated to helping international students and scholars achieve their goals. Our staff recruit, admit, and enroll international students from all over the world. We provide social and cultural programming and visa- and immigration-related advising among other assistance to all international students and scholars. Join our nationally recognized team and help us serve the amazing and incredibly diverse international population at IU.

The client services team in OIS acts as the front face of the office. Our caring team members answer the phone, respond to email, and provide in-person assistance. They are trained across the spectrum of services our office provides to ensure individuals can receive quick, expert advice in their situation.

Learn more about the Office of International Services.

• Serves as primary point of contact in-person and by phone and email for international students and scholars, academic departments, and other clients with requests for services and information related to immigration regulations and OIS procedures; serves as primary point of contact by phone and email for international student applicants and academic departments accepting international applications.
• Researches and responds to a broad range of inquiries from incoming and current students, such as the immigration policies, documents, and regulations related to employment and work authorization, SSN applications, travel, expiring immigration documents, etc. Works with appropriate staff to ensure that client needs are met in the most efficient way possible.
• Collects and administers initial review of immigration-related documents and forms. Makes judgment calls on the proper level of service, is sensitive to deadlines and the timing issues related to immigration regulations, and schedules appointments as appropriate. Maintains working knowledge of immigration regulations and procedures.
• Monitors and processes a variety of e-forms and other requests from international students. Troubleshoots issues clients encounter and explains how to navigate the systems, use checklists, and submit e-forms.
• Assists in training of new staff on university's international admissions standards, policies and procedures, and basic immigration regulations.
• Serves as Notary Public and provides notarization services as requested.
• Provides general administrative support to the office and other special projects and duties as assigned.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)

Preferred

• Bachelor's degree

WORK EXPERIENCE

Required

• 2 years of related office experience.

Preferred

• Experience handling complex customer service situations in a university setting.
• 2 years of experience in a complex customer services environment within a university setting.
• Experience with federal guidelines and regulations governing international students and scholars.

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable

Preferred

• Familiarity with IU student systems and IU policies

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Bloomington, Indiana

After an initial period of training that will take place in-person at the Ferguson International Center, this position may be eligible to work a hybrid schedule (mix between remote and in-person work). Approval for hybrid work is dependent upon the work needs of the department and is subject to change based on university policy and business needs.

$19.20 per hour

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Legal, Safety, & Protection

Job Family: Legal Compliance

Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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Telephone: 812-856-1234