AddressSAP JOB TITLE: Sales & Marketing Coordinator LOCAL TITLE: Garage Guru Technical Specialist | CLASSIFICATION/GRADE: 17
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REPORTS TO: Technical Support Manager DEPARTMENT: Garage GuruTechnical Service ORGANIZATION UNIT: Training Operations-Global Marketing | PREPARED BY: Sally Flood DATE: DEP'T APPROVAL: Joe Bacarella DATE: HR APPROVAL: Sally Flood DATE: |
DUTIES: Respond totechnical phone inquiries for multiple product lines through the DRiV Technical contact center. After-Market replacement products for Automotive Passenger car / Light and HD truck, and High Performance products including: Wagner Brakes and Lighting, Fel-Pro Sealing systems, Speed Pro/ Sealed Power & FP Diesel engine components, Moog Steering / Chassis components, Monroe/ Rancho Ride Control products, Walker/ Dynomax & Thrush Exhaust products, National Bearing and Seals, Champion Ignition and Filters. |
REQUIREDSKILLS/EXPERIENCE: 1-3 years automotive/truck service or parts counter experience. Excellent mechanical repair and communication skills. Ability to gather, organize and present data gained from calls. PC proficient with skills for reporting, charts, graphs and KPIs. |
PREFERREDSKILLS/EXPERIENCE: Experience in dealership and or independent shop where diagnostic skills were used. Experience with customer contact and conflict resolution. Strong skills and knowledge of PowerPoint and Power BI. |
REQUIREDEDUCATION/TRAINING: High School diploma. ASE certifications or the ability to obtain them preferred. |
PREFERREDEDUCATION/TRAINING: Bachelor's degree in Automotive Technology. ASE Master certification. |
