Intake Technician (Bilingual-Spanish)12 Month Register Amended

Summary
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov
This job is open to

• The public
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.
• Career transition (CTAP, ICTAP, RPL)
  Federal employees who meet the definition of a "surplus" or "displaced" employee.

Clarification from the agency
Open to U.S. Citizens/Nationals
This job is also open in another announcement to:

• Career transition (CTAP, ICTAP, RPL)
• Internal to an agency

This job is also open in another announcement to:

• Career transition (CTAP, ICTAP, RPL)
• Internal to an agency

Videos
Duties
WHAT IS THE TAXPAYER ADVOCATE SERVICE (TAS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
Vacancies will be filled in the following specialty areas: EDCA ITS, CCI.
"This announcement was amended to add additional cutoff dates"
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Answers and manages incoming telephone call traffic and customer inquiries. This includes, but is not
  limited to internal, taxpayer, congressional, and stakeholder contacts. Confers with customers who are
  dissatisfied with assistance or are experiencing a hardship. Interviews customer for the purpose of
  eliciting information to clarify the issues and identify Taxpayer Advocate Service (TAS) criteria.
  Endeavors to correct to the extent of the incumbent's capacity erroneous interpretations made by the
  customer. Presents customers with options available or possible courses of action and explains
  consequences of actions taken. Requests forms and worksheets from within the Service for customer
  needs.
• Reviews, analyzes, and evaluates initial customer contact, case-related information received in TAS
  following Internal Revenue Manual (IRM) 13. Receives reviews, establishes initial controls, and
  distributes all incoming casework in accordance with management guidelines and timeframe
  specifications. Receipts are either by telephone, electronic or paper correspondence or in-person and
  originate from customers, their representatives, other IRS divisions and other TAS offices.
• Reviews and processes Congressional, White House and other priority inquiries received by the office to
  deal with constituent's problems. Makes appropriate referral of non-criteria cases. Ensures TAS transfer
  processing guidelines are met on cases received from other TAS offices. Directs inappropriate transfers
  to the correct office.
• Independently researches and interprets applicable databases including Integrated Case Processing
  (ICP), Servicewide Electronic Research Program (SERP), Integrated Data Retrieval System (IDRS),
  Taxpayer Advocate Management Information System (TAMIS), and other applicable information.
  Interprets relevant data including master file records, tax account history, etc. to take actions to resolve
  more complex taxpayer problems or suspend actions. Inputs customer information outlined in IRM 13
  into the ICP System and/or TAMIS and opens IDRS controls.

Requirements
Conditions of Employment

• Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))
• Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at http://www.irs.gov/(https://www.irs.gov/individuals/get-transcript) to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS.
• Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check).
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpiredoriginal or certified copies

Qualifications
Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE: Applicants must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 level in the Federal Service. Examples of specialized experience includes: Experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Examples of experience qualifying as specialized include: preparing, receiving, reviewing, and verifying documents; processing transactions; maintaining office records; and locating and compiling data or information from files and other data sources; and contacting customers through correspondence or telephone to obtain information, explain liability, and encourage compliance.
OR
Bachelor's degree or four years of education above high school in any field of study from an accredited college or university.
An equivalent amount of combined education and experience. Only education in excess of 60 semester hours, 90 quarter hours or 1440 classroom hours is creditable toward meeting the specialized experience requirement for the GS-5 level. For example, one full year of academic study (30 semester hours, 45 quarter hours, or 720 formal classroom hours) beyond the second year is equal to 6 months of specialized experience. To be creditable, education must have been obtained in an accredited business, secretarial or technical school, college or university.
OR
You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.
AND
BILINGUAL POSITIONS: If applying to a bilingual position, you will be required to demonstrate proficiency in SPANISH. You must be able to speak, read and write the selected language in order to be considered proficient in that language. If you indicate language proficiency, you may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be qualified for these positions.
For more information on qualifications please refer to OPM's Qualifications Standards.
Education
For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.
Additional information

• Subject to a 1-year probationary period.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
• We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
• The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. (plus OPM's 2023 COLA Rate for Puerto Rico of 2.81% for Puerto Rico only).
• This is a bargaining unit position.
• Tour of Duty: Monday-Friday, Day shift.
• Alternative work schedule, staggered work hours or telework may be available
• Relocation expenses - NO
• Obtain and use a Government-issued charge card for business-related travel..
• Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty.
• Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.

If the position(s) are no longer needed prior to the closing date, this announcement may be closed early.
This is an open continuous announcement which will be used to fill vacancies in the locations listed as they become available for the next 12 months contingent upon funding and space requirements. Applicants need to apply and/or update their applications by 11:59 pm ET at the close of the following cutoff dates to be considered: Cutoff date(s): 04/13/2023, 10/30/2023 & 12/26/2023.This announcement may be amended to include additional cut-off dates within the 12-month period if needed, not later than 10 days prior to the additional cut-off date(s). Eligible applicants in the highest category who apply by the initial cut-off date will be considered first. If additional vacancies exist, applicants who applied after the initial cutoff date who place in the highest category will be considered next. Selections from this announcement may be made no later than (NLT) 04/15/2024.
2 vacancies to be filled in (CA7803)700 P Street, Fresno, California
6 vacancies to be filled in (PR4001) 48 Carr 165, Guaynabo, Puerto Rico
4 vacancies to be filled in (TX0058)1114 Commerce Street, Dallas, Texas
10 vacancies to be filled in (UT0035) 324 25th St, Ogden, Utah
10 vacancies to be filled in (WA0101)915 Second Avenue, Seattle, Washington

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.
Rating: You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Conscientiousness
• Customer Service (Clerical/Technical)
• Decision Making
• Flexibility
• Interpersonal Skills
• Teamwork
• Writing

Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of two quality level categories, CAT A/B, CAT C depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site.
Veterans' preference is applied after applicants are assessed. Qualified preference eligibles who have a compensable service-connected disability of 10 percent or ...