Intake Specialist & Clinical Assistant - Colon & Rectal Surgery Associates

Be the Difference!

Are you looking to take that next step in your healthcare career where you can make an impact and Be the Difference to patients, their families, and the community?  Then Colon & Rectal Surgery Associateshas opportunities for you!

Colon & Rectal Surgery Associatesis an operating division of Infinite Health Collaborative(i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

This is a full-time position working M-F 8:30a to 5p out of the Mpls CRSAL Clinic

A $2,000 sign-on bonus will be offered, $500 to be paid at your 3 months, $500 to be paid at 6 months and $1,000.00 to be paid after 12 months of employment. Should you leave the organization for any reason within 12 months of your start date, you will be required to repay the bonus in full. Internal applicants are not eligible for sign-on bonus.

The Patient Services and Intake Specialist & Clinical Assistant is responsible for communicating with patients over the phone. Schedule appointments / procedures and triage patient questions. Work in a back-up capacity for clinic assisting which includes, but is not limited to, rooming patients, completing intake, assisting providers and exam room turnover. This individual will also be trained into surgery scheduling to provide back-up coverage to the Care Coordinator.

Patient Scheduler Responsibilities:

• Phone based, heavy patient contact position
• Schedule within Allscripts Touch Works EMR system in an efficient and accurate manner

Patient Scheduler Requirements:

• Experience working within Allscripts Touch Works EMR system preferred.
• Superior communication skills and high attention to detail/accuracy.
• Ability to help create positive patient experiences over the phone.
• Willingness to be cross –trained to assist with other clinic tasks and duties as assigned.
• This clinic position requests evidence of TB screening within 90 days prior to start date

 Education and Experience Requirements:

• High School diploma/GED or equivalent
• Customer Service experience required

• Minimum  of one (1 ) year recent Medical Receptionist or Medical Scheduling experience

 Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic or office during business hours 
• Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations in the Twin Cities metro area as required

Performance Expectations – i-Health’s Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic/call center office setting
• Sit or stand for prolonged periods speaking over telephone
• Understand and respond to a diverse population.
• Perform repetitive motion activities including computer keyboard and mouse.
• Coordinate multiple tasks simultaneously.