Intake Specialist

Are you someone who is friendly, organized, and thrives in a fast-paced environment? If so, we may have a great opportunity for you! At Community and Family Resources, we serve clients seeking treatment for a variety of behavioral health concerns. Our front desk staff are the first smiling faces our clients see, and they have a direct impact on the client experience from the moment someone walks through the door.

We are currently seeking an Intake Specialist in our Iowa City location. The person in this role is responsible for administrative tasks including greeting and checking in clients, answering phones, data entry, and more. You will also be in charge of gathering client financial information to ensure we have all pertinent information on file. If you are looking for a role that keeps you busy and has a variety of duties, we encourage you to apply!

Key Duties and Responsibilities

• Conduct a brief client interview at first appointment to collect all required client information
• Complete paperwork including release forms, fee agreements, billing arrangements
• Verify insurance eligibility including benefits coverage and effective dates
• Greet visitors and direct to appropriate location
• Provide customer service by answering client inquiries and providing direction as needed
• Associates degree or demonstrated equivalent experience required

Education/Experience

• Associates degree or demonstrated equivalent experience required.

Schedule

• Type: Full-Time
• Hours:
  • Monday-8:30a-5:00p
  • Tuesday-9:45a-6:15p
  • Wednesday-8:45a-5:15p
  • Thursday-9:45a-6:15p
  • Friday-8:30a-5:00p

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• IPERS retirement benefit
• Optional 401K
• Employee Assistance Program
• Generous PTO (20 days accrued in your first year)
• 9 paid holidays
• Paid trainings and CEU opportunities
• Public Student Loan Forgiveness employer
• Tuition reimbursement
• Various discounts including tuition fees at partner schools, travel, cell phone plans, and more!

Application Process

Candidates interested in applying should submit an application and resume. Candidates will be required to complete a background check, drug screen, and TB test prior to starting employment.

Equal Opportunity Employer: Community and Family Resources is an Equal Opportunity Employers and prohibits unlawful discrimination based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, gender identity, sexual orientation, military status, or any other consideration made unlawful by federal, state, or local laws.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable person(s) with disabilities to perform the essential functions.