Intake Manager - Home Health

The Centralized Intake Manager serves as an administrative leader in the back office of the organization. Under the guidance of the Director of Intake Services, the Intake Manager will be responsible for overseeing an assigned team of Intake Specialists, while providing support and guidance as needed. The Intake Manager will assist in developing plans, goals, and strategies to help improve the centralized intake operation. The Intake Manager will also serve as the escalation contact to ensure smooth & quick onboarding of new referrals.
Job Qualifications

• Home Health and/or Hospice experience
  

Education:

• High school diploma or equivalent required
  
• Associate or Bachelor's Degree preferred
  

License/Certification:

• Current Driver's License
  
• Reliable transportation and valid auto liability insurance
  

Experience:

• 2 or more years in a healthcare or clinical [administrative] role; 2 or more years managing a team
  
• Prior Home Care Home Base experience a plus
  
• Prior intake experience preferred
  

Knowledge and Skills:

• Must be organized, detail-oriented, and possess effective communication skills.
  
• Must be capable of prioritizing and handing multiple tasks of critical important and function well in an atmosphere of stress.
  
• Possess knowledge of medical terminology within Home Health or Hospice
  
• Must provide excellent customer service to clients and maintain professionalism.
  
• Knowledge of the EMR Home Care Home Base strongly desired.
  
• Knowledge of Intake/Referral platforms such as naviHealth, Curaspan, All Scripts etc. - preferred.
  
• Ability to communicate with multiple agency staff effectively and clearly, while executing daily tasks.
  
• Must maintain the privacy and confidentiality of all staff and clients in line with HIPAA standards.
  

Essential Functions:

• Effectively demonstrates the mission, vision, and values of the agency on a daily basis. Provide day-to-day leadership and management to the department that mirrors the missions and core values of the company.
  
• Coordinates with counterparts in IT to provide intake staff and admit staff with efficient technology solutions (desktop computers, account access, mobile devices, fax lines) that support enterprise's intake goals; comfortable assessing current technology and recommending areas for improvement to IT and business leadership.
  
• Responsible for day-to-day maintenance of branch information, user access and account provisioning, subscription renewals, and account audits across multiple information systems. Responsible for the management and oversight of Traditions profile and access in electronic medical discharge systems (i.e., online referral platforms) from acute care settings.
  
• Enforces high, patient-focused customer care standards through regular training and monitoring of phone interactions of intake employees.
  
• Responsible for meeting established service quality goals, including timely scheduling of referrals. Coordinates resources to support company goals of same-day admissions to home care services wherever possible.
  
• Monitors and communicates goals and analytics to senior and branch leadership.
  
• Provides regular communication to branch leadership and sales team to review goals and ensure objectives are being met.
  
• Responsible for the supervision of intake department employees. Manages and provides leadership on the day-to-day operations of the sales department.
  
• Responsible for staffing, training, and performance management of intake staff. Responsible for the selection and onboarding of new staff.
  
• Identifies and appropriately resolves referral source concerns.
  
• Coordinates and collaborates with revenue cycle management team to ensure performance of revenue cycle.
  
• Demonstrates an in-depth knowledge of, and ensures compliance with, all local, state and federal laws relating to the operations of the agency.
  
• Works with contracting to ensure payor contracts are current (prior to accepting patient).
  
• Effectively manages scheduling of admission nurse(s) daily to ensure timely initiation of care and productivity goals are met.
  

Equal Employment Opportunity:
Traditions Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination of any kind based on race, color, sexual orientation, national origin, disability, genetic information, pregnancy or any other legally protected characteristic.