Intake Lead - Remote - Corporate

MedBridge is a leading provider of sleep laboratory management services and sleep therapy. We partner with hospitals and physician practices to offer comprehensive fully-integrated services for patient identification, testing, diagnosis, treatment and long-term care management of patients with sleep disorders.

MUST HAVE INSURANCE AUTHORIZATION EXPERIENCE

Must reside in one of the following states:

Al, AZ, CA, CO, DE, FL, GA, Iowa, IL, IN, KY, MD, LA, MI, MN, Missouri, MS, NY, NC, ND, Ohio, PA, SC, SD, TN, TX, VA or WI

Position will have ability to be remote with travel as needed

Primary Duties:

• Leads and directs schedulers in Intake Department
• Organizes and develops schedule workflow according to parameters established for each locations’ next available opening
• Assists manager on scheduling department issues and options
• Trains new employees on multiple information systems and upgrades
• Schedules, tracks and assist patients to facilitate their needs
• Ability to de-escalate and resolve escalated calls from patients and referring practices
• Ability to compile a chart audit
• Perform a workflow assessment and create daily workflow assignments
• Ability to recognize, coach and develop behavioral patterns
• Work individually and supervisor in a team environment
• Clear and efficient communication with your team or other parties involved via all communication platforms
• Communicates monthly/weekly schedule per established procedures and works with supervisor to update as required
• Daily communication with regional manager regarding any scheduling conflicts or concerns

Legal and Compliance

• Maintain an organized filing system of paper and electronic documents
• Uphold a strict level of confidentiality
• Develop and sustain a level of professionalism among staff and clientele

Other

• Other duties as assigned

Qualifications

• Excellent customer service
• Ability to work well under pressure
• Ability to multi-task between several projects simultaneously and prioritize tasks
• Excellent interpersonal and communication skills
• Ability to recognize information types and direct information to appropriate healthcare providers
• Ability to work within a team environment
• Adequate computer skills
• Ability to stand, walk, sit, talk, and hear
• Close vision, distance vision, peripheral vision, and focus adjustment abilities

Use of hands to operate office equipment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. The employee is regularly required to stand, walk, and sit, talk and hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

2. The employee is required to use his/her hands to operate office equipment.

3. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In the performance of this job, the employee may be exposed to chemical vapors such as acetone, ether, or glutaraldehyde. There may also be incidental skin contact with these substances. Personal protective (PPI) equipment such as gloves and eye protection must be used as appropriate to the task being performed.

OSHA Classification System for Evaluation Potential Exposure to Blood Borne Pathogens

This position will involve NO exposure to blood, body fluids, or infectious materials.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER: MedBridge Healthcare LLC, and its subsidiaries, are dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.