Lead Business Execution Consultant- Remediation Assessment And Intake

About this role:
Wells Fargo is seeking a Lead Business Execution Consultant within the Enterprise Complaints and Remediations (ECR) organization.
The ECR organization is an enterprise function. This organization develops and implements consistent enterprise standards for remediating customer issues across the Wells Fargo enterprise. The organization enables more effective and coordinated monitoring, reporting, and stakeholder communications. Enhancing our practices and outcomes for customers is critical part of building a better Wells Fargo. Learn more about our career areas and lines of business at wellsfargojobs.com
In this role, you will:

• Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
• Review strategic approaches and effectiveness of support function and business performance
• Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
• Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
• Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
• Influence, guide and lead less experienced Strategy and Execution staff within the group

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Issue Management Experience
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to synthesize complex analytical findings into executive level communications or presentations
• Experience working with the Shared Risk Platform (SHRP)
• Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assurance
• Strong analytical skills with high attention to detail and accuracy
• Highly refined and professional verbal and written communications
• Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
• Superior project management skills including the ability to handle multiple projects concurrently
• Ability to assess current processes/procedures and make recommendations for efficiency
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
• Ability to partner with Issue Management Liaisons with an emphasis on proactive monitoring and governance in accordance with the issue management policy and procedures.
• Ability to operate in a complex, heavily matrixed corporate environment.
• Sense of urgency and personal accountability
• Knowledge of the financial services industry, products, and regulatory environment.
• Excellent organizational and time management skills

Job Expectations:

• This position offers a hybrid work schedule
• Must be able to work at locations on job requisition
• Ability to travel up to 10% of the time

Locations:

• 1150 W. Washington St, Tempe Arizona
• 1525 W T Harris Blvd, Charlotte North Carolina
• 800 S Jordan Creek Pkwy, West Des Moines, Iowa
• 3476 Stateview Blvd Lakemont East B, Fort Mill, South Carolina

We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.