Intake Coordinator

SUMMARY: The Housing Intake Coordinator will understand and model the mission of NSO. The Housing Intake Coordinator will understand and practice NSO's policy on confidentiality in respect to all NSO information. The Housing Intake Coordinator will exhibit professional behavior in all facets of work at NSO. The Housing Intake Coordinator will exhibit teamwork with all NSO staff.
The Housing Intake Coordinator orients potential residents or case managers to specific programs that they are seeking. The Housing Intake Coordinator gathers information about the potential resident to determine program eligibility or make appropriate community referrals. The Housing Intake Coordinator will respond to questions of potential applicants and make necessary referrals. The Housing Intake Coordinator will collect personal information, specific demographics, as well as provide appropriate screening relevant to admissions to NSO housing guidelines.
ESSENTIAL FUNCTIONS

• The Intake Coordinator is responsible to manage and collect relevant data for all incoming calls specific to housing.
• Researches and develops housing waitlist of open/available units to assist all candidates in obtaining housing with NSO.
• Will provide resources needed to obtain financial move-in assistance such as enrollment fees, rental assistance, and eviction prevention systems, when available
• Respond to referrals of new clients in timely manner, including completing the intake form and assessment of the client's needs and preferences.
• Respond to all on-line requests for the housing department.

• Maintain current client data and keep detailed case notes on CTRAX database.
• Responsible for the data management and quality control of the HMIS database.
• Generate census and other housing reports from the electronic record database as requested.
• Complete all agency documentation of services in a thorough, accurate and timely manner.
• Maintain professional verbal and written communication with the client, Case Managers, service providers, and support personnel.
• Assist clients, along with their case manager and family members, in completing applications and providing necessary documents to be placed on appropriate waiting lists.
• Be available and responsive to clients and authorized service providers/family members.
• Facilitate all aspects of the application process once the client becomes a potential qualified applicant. This includes maintaining and administering the waitlist, showing the property to interested clients, and assisting clients who have been selected in submitting the necessary documents to qualify for the unit.
• Maintain accurate waitlists of all NSO housing programs in real time.
• Identify opportunities for housing advocacy and collaborate with Housing Director and CEO in pursuing them.
• Perform other tasks as requested to support NSO housing programs.

JOB REQUIREMENTS
Applicant must have an Associate's degree, preferred education in social work, human services or education required. Two years or more experience working with the homeless preferred, with a minimum of one-year experience in human services field, homeless services, or residential programming required; a Bachelor's level degree in lieu of stated minimum field-specific required work experience may be considered. Must have valid driver's license and auto insurance in the required limits as outlined in the employee handbook and ability to pass distracted driving course. Clearance of background check, motor vehicle report, and drug screen.
SKILLS AND ABILITIES REQUIRED

• Knowledge of affordable housing/housing issues faced by people homeless individuals.
  Active listening skills/commitment to fully understanding the client's point of view.
• Requires the ability to work independently.
• Detail orientated.
• Strong organizational skills.
• Ability to multi-task
• Requires clear, oral, and written communication skills.
• Ability to communicate difficult and complex housing choices to clients who possess a range of listening and processing challenges.
• Possess strong interpersonal skills and have excellent client care services.
• Ability to maintain a non-judgment, non-reactionary, and non-defensive communication style during challenging discussions.
• Exceptional personal skills that permit the candidate to work with a diverse community and build collaborative relationships with a variety of community stakeholders.
• Critical thinking skills that enable the candidate to make sound judgments in developing and time-sensitive situations.
• Ability to responsibly prioritize competing tasks and handle multiple tasks simultaneously, but also follow through in a timely manner.
• Capacity to follow NSO's meticulous record-keeping/reporting protocols.
• Ability to follow direction from the Housing Director/CEO.
• Ability/Desire to work cooperatively with other staff, the client, and client's circle of support.

WORKING CONDITIONS

• Majority of time spent in this position is in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
• This job requires moderate physical activity performing in a primarily administrative nature.
• Occasional periods of high stress.
• Position is full time or up to 40 hours per week.
• Position is based at NSO Main Office but may be required to work from other housing properties at times.

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.