Intake Care Coordinator For Maritime Medical Case Management

About us:

MSS (Medical Solution Services) is a place where excellence meets innovation, collaboration fosters growth, and integrity shapes every decision. As a forward-thinking organization, we are dedicated to creating outstanding products and delivering exceptional services. Our team is the heart of our success, and we pride ourselves on a culture that values each member, encourages teamwork, and upholds the highest standards of integrity.

In our dynamic and inclusive workplace, we cherish adaptability, understanding that it is crucial for thriving in today's ever-evolving business landscape. We are not just looking for employees; we are seeking team players who are eager to contribute, grow, and excel. Join us and be a part of a company where your work is valued, your contribution matters, and your personal and professional growth is a priority.

If you're ready to embark on a career where challenges are opportunities, innovation is the norm, and excellence is the goal, Medical Solution Services is the place for you.

Your role:

As an Intake Care Coordinator (ICC) at our esteemed Maritime Care Coordination department, you will join the ranks of our elite team, dedicated to providing seamless, 24/7 coordination services for mariners across the globe who are facing medical emergencies or health issues. In this pivotal role, you will oversee a range of critical tasks, from coordinating shoreside medical evaluations — spanning urgent to routine cases — to facilitating telemedicine services, ensuring Crewmembers receive the necessary medical attention while serving on their vessel.

Your responsibilities extend beyond just coordination. You will be the vital link between Crewmembers, vessel Officers, Operations, and Crewing Departments, collaborating closely with our expert team to navigate through each case with precision and care. Your role is crucial in providing regular, detailed updates, ensuring all parties are informed and the best possible care is delivered efficiently.

Moreover, as part of the ICC team, you will manage crucial aspects of Mariner health and welfare. This includes coordinating pre-employment and return-to-work physical examinations, arranging for isolation or quarantine facilities, and organizing transportation, lodging, and repatriation. In cases where rapid and specialized transport is required, you will be responsible for coordinating air ambulance services, along with other additional services as needed.

In this role, your contribution will be key to maintaining the health and safety of mariners, ensuring they are fit for duty and receive the highest standard of care when needed. Join us in our mission to provide unmatched support and care to the maritime community.

Preferred Skills and Experience

• Previous EMT or LPN experience.
• Capable of working in a fast-paced team environment with occasional high volumes of client requests.
• Triaging situations and providing guidance for treatments, facilities, and/or physicians.
• Proficient in researching physicians, medical facilities, and pharmacies tailored to specific case requirements.
• Ability to provide clients with efficient and timely medical arrangements.
• Skilled in reviewing and interpreting medical reports, summarizing key findings and recommendations for Clients.
• Excellent documentation skills, with an emphasis on maintaining accurate and detailed case summaries within our proprietary Case Management software.

Essential Qualifications

• Able to work flexible hours, including nights, weekends, and holidays.
• Possess a dedicated and quiet workspace, ensuring an environment free from noise and distractions throughout the working hours.
• Maintain a robust high-speed internet connection, capable of handling multiple VOIP calls simultaneously, ensuring seamless productivity and communication efficiency.
• Demonstrates a strong commitment to reliability and punctuality for consistently arriving on time for each shift.
• Strong ability in both verbal and written English to interpret and express complex ideas and instructions.
• Exercise sound judgment and maintain calm in high-stress situations.
• Familiar with maritime and medical terminology.
• Understand and maintain HIPAA compliance.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Paid time off

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Application Question(s):

• Are you available to work a minimum of 30 hours per week?

Experience:

• Data entry: 2 years (Preferred)
• Emergency medicine: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: Remote