Address
Form of workMyriad Women's Health is looking to hire a remote Intake Associate. This role is a part of our Customer Success team within Myriad Women's Health and is integral to the company’s success, as every individual client interaction matters. Intake Associates are a part of the larger Customer Success team, who works to resolve and preempt customer issues to ensure a positive customer experience.
At Myriad Women's Health, the Intake team is responsible for the timely and accurate data entry and management of patient orders. You will be a significant contributor to our high-throughput workflow and an integral part of our busy CLIA lab.
Shift: Wednesday-Sunday 10:00am-6:30pm PST, p lease adjust for your respective time zone.
ACCOUNTABILITIES
90%
Accurate and timely data entry of patient order information
10%
Participating in cross-functional projects to improve the Intake team and larger Customer Success organization
INTERACTIONS/RESPONSIBILITIES
- Input and manage patient data from a variety of sources, and ensure that orders are fully processed at the highest level of accuracy
- Collaborate with other teams (Customer Success, EMR, Accessioning) to ensure correct order handling
- Be the bridge between the laboratory and Customer Success for a seamless customer experience
- Support in the recognition and development of process efficiencies
- Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers
- Participate in projects that extend beyond your day-to-day responsibilities, to stretch you to think outside the box and explore new aspects of Myriad Women's Health
- Work closely with a tight-knit team and be prepared to roll up your sleeves to get things done as needed
EDUCATION AND EXPERIENCE
- Associate’s or Bachelor’s degree preferred. We consider experience in lieu of education
- Expert knowledge of Google Apps and Mac OS X
SKILLS & MINIMUM PERFORMANCE METRICS:
- Excellent typing skills - must be able to type 70+ wpm and 7,000+ KPH
- Exceptional attention to detail and organizational abilities
- Able to handle complex issues and workflows
- Can self-prioritize tasks and assignments
- Demonstrates a high level of professionalism, integrity, and reliability
- Accepts feedback and is open to criticism
- Thrives in a dynamic, fast-paced, team-based environment
Minimum Speed/Bandwidth Requirements
- 50 Mbps ( M ega B its P er S econd) - download (or Down)
- 5 Mbps – upload (or Up)
Physical and Mental Job Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is frequently required to sit; talk; or hear.
- The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch
- The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision and depth perception.
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We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
