Intake Assistant

Help at Home is hiring an Intake Assistant!

Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities.

Help at Home leads the home care industry in protecting our clients, caregivers and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training.

The Intake Assistant provides general administrative support for the Intake department. The assistant handles telephone inquiries and expands the client base.

BENEFITS:

Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas.

We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receives nd responds to incoming calls and inquiries into agency services.
• Coordinates procedures to qualify potential new clients for reimbursable services:
• Notifies the state to visit the potential client.
• Sets up a visit to the home with the Client Coordinator who will deliver information, service plan and contract.
• Performs proactive outreach to source new prospects:
• Follows up on the existing database of individuals who have not yet contracted services.
• Follows up on leads.
• Maintains the Bolt database with results of all contacts.
• Perform other job-related duties as assigned.

This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

REQUIRED SKILLS AND ABILITIES

• Intermediate level computer skills, including creating and modifying documents using Microsoft products (e.g. Word, Excel, PowerPoint).
• Ability to key quickly and accurately.
• Strong communication skills, oral, and written.
• Excellent interpersonal skills.
• Strong attention to detail.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required.
• Prior customer service or sales experience is preferred.

PHYSICAL REQUIREMENTS

• Ability to remain in a stationary position for extended periods of time.
• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.

TRAVEL REQUIREMENTS

• Little to no travel required.