As the Senior Manager of Payment Operations at Sporty, you’ll be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used by millions of daily global users. You'll collaborate with talented stakeholders across our remote-working organisation to work on improvements, optimisation initiatives, and integrations to ensure the best payment experience for our customers.
We are passionate about caring for our customers and we ensure we are up to date with our latest product development in the Sporty ecosystem so we are able to offer the best experience.
Responsibilities
Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more
Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience
Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs
Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX
Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers
Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems
Ensuring the payments team are remaining current on industry trends
Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs
Ensure end user issues are resolved in a timely manner
Manage, recruit and train a team of payment specialists across different geographies
Act as a primary POC with network partners to resolve ongoing production issues
Requirements
Fluency in both written and spoken English
Quarterly performance bonuses
Our Mission
Our mission is to be an everyday entertainment platform for everyone
Our Operating Principles
1. Create Value for Users
Working at Sporty
The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results.
As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to.