This is a full time positions with day shift hours and great benefits!

Position is hybrid-onsite in Virginia Beach, VA

2 days in person at Sentara Park; 3 days remote

Hours: 8am-5pm (1 hour lunch) or 8:30am- 5pm (30 min lunch)

Minimum Qualifications:

• High School Diploma or Equivalent

• 1 year Call Center Experience

• Computer Proficient

Preferred Qualifications:

• Collections Experience
• Healthcare Experience
• Billing Experience

Primary responsibilities include:

• Responds to record and process telephonic payment inquiries
• Responsible for taking both initial and ongoing payments for insurance products while maintaining a high level of customer service
• Responsible to work in multiple computer programs at a time
• Must be able to maintain a high level of service to customers while managing changing volume demands of the call center

Benefits: Sentara offers an attractive array of full-time benefits including Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more. Sentara recognizes our employees by offering:

• Comprehensive health care plans
• Generous paid annual leave
• 401a/401k/403b plan
• Long and short-term disability
• Tuition Reimbursement
• Flex spending and life insurance
• You can expect employee recognition, performance rewards, plus countless services and programs to enhance work/life balance.

Sentara Health Plan is the health insurance division of Sentara Healthcare doing business as Optima Health and Virginia Premier.

Sentara Health Plans provides health insurance coverage through a full suite of commercial products including consumer-driven, employee-owned and employer-sponsored plans, individual and family health plans, employee assistance plans, and plans serving Medicare and Medicaid enrollees.

With more than 30 years’ experience in the insurance business and 20 years’ experience serving Medicaid populations, we offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services – all to help our members improve their health.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day, join the Sentara Team!

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

keywords: insurance; health Insurance; Customer Service, Payments; Collections; Call Center; Billing; Healthcare