Insurance Claims Care Representative

Great Company. Great People. Great Career.

If you want to work for a company that invests in you and your community, check out our Insurance Claims Care Representative position!  As an Insurance Claims Care Representative, you’ll learn how to provide the best customer experience for setting up new claims and processing calls regarding existing claims. The Insurance Claims Care Representative is a great way to learn the insurance process for manufactured housing while investing in yourself and our customers. With endless career paths you can work at a company you love and start a position that puts you on a career path for success.  Take the first step - It’s just the beginning! 

You could be paid:

• Hourly potential earnings - $15-17/hour
• Average annual income varies depending on education, experience, and various bonuses 

As an Insurance Claims Care Representative and a Team Member at Home First Agency, you can enjoy these benefits:

• Medical and Dental Plan with Prescription Coverage and Vision
• 401(K) includes 100% company match of the first 4%
• Paid time off days (PTO), paternal leave, and holidays
• Tuition Assistance for your first degree!
• Work-life balance
• Community involvement including Volunteer Paid Time Off (VTO)
• Collaborative and energetic work environment-teamwork
• Professional development and promotion opportunities-culture of mentoring
• Generous BONUSES!!!

Here’s what you can expect in the role as an Insurance Claims Care Representative:

The Insurance Claims Care Representative position exists to set up new claims and process a large volume of incoming calls regarding existing insurance claims.

Job Duties:

• Is responsible for professional and timely communication with customers via phone, fax, and email.
• Accurately documents all information regarding existing claims.
• Assists team members with customers in timely follow-up, processing and settling of their insurance claims.
• Interviews claimants and initiate claims procedures.
• Reviews applicant’s insurance coverage.
• Gathers file information and aids Claims Representative as necessary.
• Documents, imports, and gathers information from customers.
• Processes inspection reports.
• Follows up with customers in a timely manner.
• Performs other duties as assigned.

What you’ll need to qualify:

• High School Diploma or GED required. 
• Effectively communicate via phone and computer.
• Superior customer service and communication skills
• Strong computer skills in Microsoft Word and Excel.  Experience in AS400 a plus.
• Great attention to detail and organizational skills.
• Willingness and ability to complete assigned work efficiently.
• Willing to learn, hard-working, determined, and assertive.
• Bilingual in English and Spanish a plus but not required.

But also, remember you:

• Must be able to remain in a stationary position 75% of the time.
• Constantly operate a computer and other office productivity machinery, such as telephone, calculator, copy machine, and computer printer.
• Ability to talk and type at the same time.
• Must be able to communicate around 90% of the time over the phone.  Must be able to exchange accurate information at all times.
• Ability to identify and assess account status and determine appropriate process
• Constantly works in an indoor temperature controlled, sealed window office environment.

Here are some more reasons to choose Home First Agency!

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Home First Agency provides competitive 401K programs, including investment options and company matching for employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• As part of Home First Agency’s commitment to Opening Doors to a Better Life, HFA is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At HFA, we encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in-person for team members.
• Our newly renovated Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga/barre studio, volleyball, and basketball courts, walking paths, and a disc golf course.

Home First Agency is committed to a diverse and inclusive workplace. Home First Agency is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.