Insurance Agency Administrative Assistant

If you have experience in the insurance industry, we invite you to apply for this position.

We are hiring an Insurance Agency Administrative Assistant who is detail-oriented, friendly, loves helping people and thrives on being a crucial part of a very busy team.

The right candidate will be efficient, confident, and high energy for this fast-paced environment. We are searching for a long-term employee who wants to learn and grow with the agency.

The Insurance Agency Administrative Assistant will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Customer Service and Sales Representatives will analyze, clarify, and resolve policy and account-related questions.

Base Salary

Bonus Opportunities

Paid Time Off (PTO)

Holidays Off

401K program

About FARMERS Insurance / THE ACOSTA AGENCY

We help people understand insurance so they can make smart decisions on how best to protect their family and its assets. Full product offering to include personal lines insurance, business insurance, life insurance, and financial products.

• Ability to write personal lines and commercial products through multiple carriers.
• Experts in coastal insurance including weather and flood insurance. 16 YEARS serving the Greater Houston Area with two offices (Pearland, Kingwood)
• Preferred partner for many area lenders and realtors
• Dave Ramsey Show Endorsed Insurance Partner since 2009
• Ranked 1st in production for Texas Farmers agents Ranked 16th in the country with 2,500 Farmers agents
• Championship agency TOP 3% agencies in the country AAA agency only 7% of agencies in the country have this designation
• Twice named agency of the year District 25
• National Farmers Agency Advisory Council 2019-2020

CORE JOB DUTIES:

• Current Property
• & Casualty licensed
• Determine customer requirements and expectations in order to help the customer identify specific products and solutions
• Review
• renewal business and identify appropriate follow-up
• Ability to quote auto and home insurance through multiple carriers
• Keep
• records of customer interactions and transactions, recording details of
• inquiries, comments, as well as actions taken
• Implement/adhere
• to company and Agency guidelines
• Take and apply payments
• General
• administrative duties

CORE COMPETENCIES

Business

Results: Able to meet individual performance metrics and goals

Multi-tasking:

Able to successfully juggle multiple priorities

Attention

to Detail: Maintain accurate and descriptive accounts of all customer

interactions

Communication:

Possess outstanding written and verbal communication skills

Job

knowledge: Understand basic product, billing, underwriting and processing

guidelines

Teamwork:

Accept feedback when offered and work well with others

Problem

solving: Able to research and identify timely solutions to customer-related

problems

PREFERRED SKILLS AND ABILITIES

Ideal candidate will be P&C Licensed, will have intermediate to advanced PC skills, basic math skills, strong analytical capability, conflict resolution skills, the ability to multi-task, high energy, highly motivated to compete and win and strong verbal and written communication skills.