Address
Form of workApplication Instructions:
External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.
Please add your cover letterand any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.
Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.
** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.Job Description SummaryWorks independently, proactively, and in consultation with faculty and staff within the Department of Chemistry, the Department of Biology, the Department of Engineering, and the Innovation Studio on the use and implementation of technological resources in both instruction and scholarship. Identifies and works to resolve technology issues and provides services such as standard load support and hardware support. Provides technology support and advice for pedagogical and administrative uses of technology. Serves as departmental point of contact for technology planning, budgeting, purchasing, and administration of computing resources. Assists departments and individuals with website design, development, and maintenance. Keeps abreast of emerging instructional technologies, particularly those related to the relevant disciplines.Job DescriptionEssential Functions:
- Works with faculty and staff on individual, department, and discipline-specific technology issues, including but not limited to identification and assessment, pedagogy and education, installation, and on-going troubleshooting.
- Initiates specification, purchase, and deployment of appropriate technology items to support teaching and research as directed.
- Provides support for all Wake Forest-supported computing platforms, including connections to approved peripherals.
- Supports WFU-provided software; supports and addresses advanced and discipline-specific issues and software. Software includes, but is not necessarily limited to, Google educational suite, Microsoft 365, Canvas, Kaltura, Qualtrics, and Adobe Creative Cloud.
- Troubleshoots multimedia equipment in classroom spaces.
- Troubleshoots networking in academic buildings.
- Consults and advises departments, programs, and individuals in designing, developing, and maintaining websites using WordPress.
- Works in partnership with other ITGs, and assists with specialized knowledge.
- Consults on issues associated with migration of data and data backup.
- Provides assistance with emerging technologies, such as digital literacy tools and artificial intelligence.
- BS/BA degree
- Strong working knowledge of the standard hardware and software used at Wake Forest University and the ability to provide technical support and basic trouble shooting.
- Strong verbal and written communication skills.
- Knowledge and understanding of basic computer networking.
- Knowledge of HTML and web packages; ability to develop and maintain web sites.
- Knowledge of WordPress.
- Familiarity with technology accessibility concepts, ideas, and tools.
- Ability to research and evaluate discipline specific hardware and software for departmental instruction and research.
- Ability to train and willingness to participate in cross-campus training, problem solving, and committees.
- Willingness and ability to scope and sequence projects and ability to manage those projects.
- Strong interpersonal skills.
Preferred Education, Knowledge, Skills, Abilities:
- Master’s degree in a related area.
- At least three years of related experience.
Disclaimer:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.
To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply.
Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.
Time Type RequirementFull timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.
