Instructional Business Analyst

Overview
Synoptek
We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity.
Responsibilities
Instructional Business Analyst
This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.
The Instructional Business Analyst is responsible for utilizing workshops and discovery meetings to gather requirements for custom IT solutions.
Additionally, the analyst interacts with Synoptek, client and subject matter experts in order to understand their problems and needs.
Duties and Responsibilities

• Perform gap and data analysis in support of identifying improvement opportunities
• Support Technical Leads and developers by providing functional clarification and setting expectations with internal IT Team
• Document, socialize, and triage issues, defects, and enhancement requests
• Document requirements, create specifications and/or wireframes, change requests, test cases, user guides, and strategy roadmaps
• Build job aids, web pages, and other resources to provide self-service guidance to end users
• Offer formal, one-on-one and ad hoc training to groups and individuals on technology solutions supported by Synoptek at the client
• This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice

Qualifications
Education

• High School Diploma or GED required; College degree preferred

Experience

• Customarily has at least 3 years position specific experience
• Customarily has at least 3 year of client facing project and engagement experience
• Technical training and end-user support experience, a plus

Skills/Attributes

• Synoptek core DNA behaviors:
  • Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
  • OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
  • Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company's business goals
  • Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
  • Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative
• Ability to execute test cases and ensure overall quality of solutions

Working Conditions
We live by the motto 'work hard, play hard' and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results.
Work is performed primarily in an office or remote environment; final location is subject to business need. May be subject to time constraints and tight deadlines. May require occasional travel.
EEO Statement
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.