Install/Service Technician Trainer

Overview
Join the leader in providing smarter solutions for a safer world.
The Technician Training Specialist is responsible for training and providing field support to electronic install and service technicians (both employees and contractors), Project Managers, Sales Engineers and others on Kastle's access control and video product lines. To that end, the Technician Training Specialist will interact directly with the Engineering and Development team to become the subject matter expert (SME) on new and existing products, with the Learning and Development team (L&D) to develop coursework and content for the training, with technicians to provide training and field support and with Regional Offices' Management to determine needs and schedule training accordingly.
You are a great fit for this position if you have five or more years in electronic installation technician role with experience in installing access control, video systems or other related electronic systems and you love to share your knowledge with new technicians.
This position requires US travel to Kastle locations for technician training and support.
Responsibilities
Training/Curriculum

• Collaborate with Knowledge Development and Management to determine training needs for technicians, develop curriculum to support and accelerate time-to-performance of new technicians, and provide recurrent training to existing technicians
• Develop progress reporting and evaluation standards/development improvement plans for technicians and develop metrics to report overall performance of the field teams (productivity and quality)
• Deliver training classes for technicians (remotely and on-site) on all Kastle's installation/technical procedures and quality control standards
• Manage the National Training Center (scheduling, use, and inventory to ensure it has the tools to provide training and support for current products)

Product Support

• As a product SME, provide product and technical support to the field installation technicians. To that end, assist the Product Support, EPL and other department partners
• Participate in Engineering and Product (KastleVideo) meetings to gather information on new products and advancements and to communicate "voice of the field" issues
• Develop, publish, distribute, and maintain product documentation to ensure they are current and accessible to the field technician teams

Field Technician Support

• Perform field installations and/or troubleshooting to support regional needs and support development of installation technicians in the field
• Perform on-site Quality Control inspections to ensure that Kastle standards are adhered as needed
• Liasion between field technician staff and corporate development/support teams to resolve issues

Qualifications

• Five (5) or more years successful experience installing access control, video systems or other related electronic systems. Field Supervisor or Senior foreman with established and successful relationships with internal Support and Development teams
• Strong electronics knowledge/background (AC/DC theory, series and parallel circuits, open/close loops) and ability and knowledge to use digital volt meters
• Knowledge of Serial Communication (RS232, RS485)
• Knowledge of IP, Ethernet and networking protocol and Cat5 technologies
• Professional construction experience and knowledge of door hardware, electric and mechanical locking devices and building codes pertaining to construction, fire and electrical systems
• Ability to read and interpret construction documents and wiring diagrams
• Ability to present training classes in a clear, professional manner that inspires learning and adapts to different knowledge levels as required
• Ability to follow and teach installation, testing, and troubleshooting procedures outlined by Kastle Systems
• Ability and desire to work well with other departments and teams (Development, L&D, Support, HR and Regional Management, and Corporate Executive)
• Ability to write and develop training material
• Demonstrated ability to accept responsibility and manage development projects and support responsibilities with limited supervision
• Ability to travel within the US to support technician training efforts in regional business areas

Company Overview
Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. With delivering a world class customer experience driving everything we do, Kastle's mission is to be our customers' best service provider and to make their security the most effective, efficient, and convenient it can be. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.
Equal Opportunity Statement
At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.